Unleashing the Potential of Generative CRM: Redefining Customer Engagement
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Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time.
Technology
Align Support with the Customer Journey
With multiple systems and sources, problem identification and solutions take time and the quality of support varies dramatically among support agents. Your support team can now effortlessly deal with Cases, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dumps, Community, and Escalations.
1.59
Average Accuracy
Top two predictions are correct across use cases and complexity.
161
Countries using Ascendo
600k
New Knowledge Created
9800
Products supported by Ascendo
Transform Support Operations
Fully Integrated to your existing systems of record and your systems of engagement for data engineering, pipeline, context, expertise and relevance. All out of the box, so you can see value from Day 1.
Our Pricing
We believes that everyone deserves the best Support Experience plan that suits their unique needs and objectives. With our variety of plans, you can rest assured that you will find the perfect one for you. Let us help you achieve your goals and take your support experience to the next level.
Start proactive support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Give a solid foundation to your knowledge and practices.
Starter
Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service.
Growth
Supercharge your pipeline with the most comprehensive buyer intent signals to your profile, your category, sub-categories, and competitive insights to increase market presence and maximize the volume of in-market buyers to engage.
Pay As You Go
Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service.
Enterprise
Very easy to perform analysis for a customer and understand the planning risk and what we need to support the committed SLA
Richard Bokor
Senior logistics Analyst at Infinera