Unleashing the Potential of Generative CRM: Redefining Customer Engagement
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Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time.
Technology
Align Support with the Customer Journey
With multiple systems and sources, problem identification and solutions take time and the quality of support varies dramatically among support agents. Your support team can now effortlessly deal with Cases, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dumps, Community, and Escalations.
1.59
Average Accuracy
Top two predictions are correct across use cases and complexity.
161
Countries using Ascendo
600k
New Knowledge Created
9800
Products supported by Ascendo
Transform Support Operations
Fully Integrated to your existing systems of record and your systems of engagement for data engineering, pipeline, context, expertise and relevance. All out of the box, so you can see value from Day 1.
Very easy to perform analysis for a customer and understand the planning risk and what we need to support the committed SLA
Richard Bokor
Senior logistics Analyst at Infinera
G2 Ratings and Reviews
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Events
Empower Yourself to become a Champion for Customer-Centric Initiatives
We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps, guidance, and a sense of community.
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