As we wrap up a year of buzz, breakthroughs, and a healthy dose of reality checks, it's clear that the AI landscape is evolving—and so...

The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and...

AI is reshaping the business world, and nowhere is its impact more transformative than in technical support. But as Grant Gross...

In the rapidly evolving landscape of technical support, artificial intelligence (AI) is no longer just an innovative tool—it's an...

Great customer service is no longer a perk—it’s the deciding factor between loyalty and losing customers to competitors. As Mike Sandy...

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

Customer experience (CX) is undergoing a seismic shift, driven by advanced AI innovations that are reshaping the way brands interact with...

Field service has always been about precision—getting the right person to the right place at the right time. But let’s face it: in the...

In the rapidly evolving landscape of technical support, the integration of artificial intelligence (AI) has emerged as a transformative...

In the fast-evolving world of customer support, Microsoft’s public preview of autonomous AI agents  marks a significant milestone,...

In today's fast-paced business environment, the integration of artificial intelligence (AI) is not merely a trend; it is a transformative...

Explore how AI can revolutionize technical support while managing risks like "botshit."