Redefining Customer Experience: How AI Agents Can Become Your Superpower

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

Tips to transition from Self-Assign to Automatic Assignment

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.