In today’s hyper-digitalized economy, delivering an exceptional Digital Customer Experience (DCX) isn’t just about...

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

In today's fast-paced digital landscape, efficient and effective support services are crucial for any organization. Leveraging the power...

In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....

There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

Revolutionizing Customer Support with AI In today's fast-paced and technologically advanced world, customer support is pivotal in...

More enterprises are inclined to make big decisions with data. To do this efficiently, applications need to be intelligent - here is how!