Redefining Customer Experience: How AI Agents Can Become Your Superpower

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

Enhancing Support Efficiency with AI-Powered Correlation and Content Optimization

In today's fast-paced digital landscape, efficient and effective support services are crucial for any organization. Leveraging the power...

Unlocking Customer Success: The Strategic Imperative of Voice of the Customer in Support Teams

In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...

Uncovering Trends and Redefining Success in Customer Support with AI-Powered Precision

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....

Why do we take SOC 2 seriously?

There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...

Overcoming the Challenge of Rule-Based Chatbots: Unveiling Gen AI Capabilities

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

What sets Ascendo Apart?

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

Empowering the Future of Work With Customer Support: Innovative and Key Features

Revolutionizing Customer Support with AI In today's fast-paced and technologically advanced world, customer support is pivotal in...

Go Beyond Knowledge Management To Improve Support Experience

More enterprises are inclined to make big decisions with data. To do this efficiently, applications need to be intelligent - here is how!

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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