Transform Field Service with Knowledge First Agentic AI Platform

Ascendo AI’s Knowledge First Agentic AI platform is transforming the landscape of field service management.

Why do we call ourselves a CRM Copilot?

Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

Navigating Support Strategies for Software Solutions: Insights and Approaches

In the ever-evolving landscape of software solutions, managing support for both cloud-hosted and customer-hosted software can be quite a...

Chatbot vs Conversational AI

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

The Future of Customer Service: Generative AI CRM Copilots

Customer support is a battlefield. Between sky-high expectations, complex product ecosystems, and a constant influx of inquiries,...

Navigating the Integration of Large Language Models (LLMs) in Enterprise: A Comprehensive Guide

In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models (LLMs), has become...

Unlocking Customer Success: The Strategic Imperative of Voice of the Customer in Support Teams

In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...

Uncovering Trends and Redefining Success in Customer Support with AI-Powered Precision

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....

What sets Ascendo Apart?

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

Revolutionizing Customer Support with Ascendo AI and SAP Service Cloud

In today's fast-paced business landscape, efficient customer support can make or break a company's reputation. Complex support cases,...

Modern Chief Customer Officer

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

Customer Effort Score in Customer Service

The CES is typically calculated based on customer feedback, which can be collected through surveys or other methods.

Customer Facing Teams In the Subscription Economy

Support leaders are seeking to understand hidden trending issues before they become serious.

Great Customer Service and Products Create Market leaders.

Companies that make great products distinguish themselves from the competition through even great service. What is Customer Service?...

How to Convince Growth Through Support To My Management?

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer...

Man and Machine in Customer Support

Will machines eventually substitute humans and take away support jobs or are they complementary to existing workers?

There Is Only One Boss - The Customer

As a business leader, are you thinking about customer experience as a revenue generator or an operating cost that must be shrunk?

Intelligent Service CRM Blog

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Most common issues that customer service teams have is maintaining communication with customers.

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