Ascendo AI’s Knowledge First Agentic AI platform is transforming the landscape of field service management.

Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

In the ever-evolving landscape of software solutions, managing support  for both cloud-hosted and customer-hosted software can be quite a...

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

Customer support  is a battlefield. Between sky-high expectations, complex product ecosystems, and a constant influx of inquiries,...

In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models (LLMs), has become...

In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

In today's fast-paced business landscape, efficient customer support can make or break a company's reputation. Complex support cases,...

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

The CES is typically calculated based on customer feedback, which can be collected through surveys or other methods.

Support leaders are seeking to understand hidden trending issues before they become serious.

Companies that make great products distinguish themselves from the competition through even great service. What is Customer Service?...

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer...

Will machines eventually substitute humans and take away support jobs or are they complementary to existing workers?

As a business leader, are you thinking about customer experience as a revenue generator or an operating cost that must be shrunk?