From Multichannel to AI-Only: The Next Frontier in Customer Engagement

As we stand on the brink of a transformative era in technical support, it's clear that the integration of artificial intelligence (AI) is...

AI Agents: Redefining Technical Support in the Digital Era

Great customer service is no longer a perk—it’s the deciding factor between loyalty and losing customers to competitors. As Mike Sandy...

Why do we call ourselves a CRM Copilot?

Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

Enhancing Support Efficiency with AI-Powered Correlation and Content Optimization

In today's fast-paced digital landscape, efficient and effective support services are crucial for any organization. Leveraging the power...

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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