AI Agents, AI Teammates, and Transformation: Insights for 2025 and Beyond

The future of technical support isn’t just about handling more queries—it’s about handling them smarter, faster, and with a human touch....

From Multichannel to AI-Only: The Next Frontier in Customer Engagement

As we stand on the brink of a transformative era in technical support, it's clear that the integration of artificial intelligence (AI) is...

The Future of Technical Support: Collaboration Between AI and Humans

In the ever-evolving world of technical support, one question remains constant: how do we provide exceptional service while balancing...

Rethinking Technical Support with Agentic AI

In the evolving landscape of artificial intelligence, the concept of Agentic AI is rapidly gaining traction—and for good reason. As...

Slow and Steady: Why AI in Technical Support is Poised for Transformation in 2025

As we wrap up a year of buzz, breakthroughs, and a healthy dose of reality checks, it's clear that the AI landscape is evolving—and so...

Revolutionizing Field Service: The Role of AI in Empowering Technicians and Transforming Customer Support

The field service industry is at a pivotal moment. As technology reshapes how we approach maintenance, troubleshooting, and...

Bridging the AI Knowledge Gap: Transforming Support Strategies with AI Teammates

AI is reshaping the business world, and nowhere is its impact more transformative than in technical support. But as Grant Gross...

Navigating the AI Frontier: Transforming Technical Support Through Intelligent Automation

In the rapidly evolving landscape of technical support, artificial intelligence (AI) is no longer just an innovative tool—it's an...

AI Agents: Redefining Technical Support in the Digital Era

Great customer service is no longer a perk—it’s the deciding factor between loyalty and losing customers to competitors. As Mike Sandy...

Redefining Customer Experience: How AI Agents Can Become Your Superpower

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

Beyond the Hype: How AI Can Become Your Reliable Teammate in Technical Support

Customer experience (CX) is undergoing a seismic shift, driven by advanced AI innovations that are reshaping the way brands interact with...

From Complexity to Clarity: How AI Agents Are Simplifying Field Service

Field service has always been about precision—getting the right person to the right place at the right time. But let’s face it: in the...

Unlocking the Power of Proprietary Data: AI Agents as Game-Changers in Customer Support

In the rapidly evolving landscape of technical support, the integration of artificial intelligence (AI) has emerged as a transformative...

From AI Agents to AI Teammates: Transforming Technical Support Efficiency

In the fast-evolving world of customer support, Microsoft’s public preview of autonomous AI agents marks a significant milestone,...

Breaking Down Silos: How AI Agents Are Transforming Technical Support

In today's fast-paced business environment, the integration of artificial intelligence (AI) is not merely a trend; it is a transformative...

Embracing AI in Technical Support: Navigating Challenges and Opportunities

Explore how AI can revolutionize technical support while managing risks like "botshit."

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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