Why do we call ourselves a CRM Copilot?

Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

Chatbot vs Conversational AI

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

The Future of Customer Service: Generative AI CRM Copilots

Customer support is a battlefield. Between sky-high expectations, complex product ecosystems, and a constant influx of inquiries,...

Navigating the Integration of Large Language Models (LLMs) in Enterprise: A Comprehensive Guide

In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models (LLMs), has become...

Tips to transition from Self-Assign to Automatic Assignment

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

Why do we take SOC 2 seriously?

There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...

Overcoming the Challenge of Rule-Based Chatbots: Unveiling Gen AI Capabilities

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

What sets Ascendo Apart?

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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