Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications.

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

Customer support  is a battlefield. Between sky-high expectations, complex product ecosystems, and a constant influx of inquiries,...

In today's rapidly evolving business landscape, the integration of AI tools, particularly Large Language Models (LLMs), has become...

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...