There Is Only One Boss - The Customer

As a business leader, are you thinking about customer experience as a revenue generator or an operating cost that must be shrunk?

Go Beyond Knowledge Management To Improve Support Experience

More enterprises are inclined to make big decisions with data. To do this efficiently, applications need to be intelligent - here is how!

Understanding Evolution of Data Before Implementing AI

This is a year of articles and conferences about machine learning (ML). Here is how it can enable a transformation in your company!

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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