In today’s hyper-digitalized economy, delivering an exceptional Digital Customer Experience (DCX) isn’t just about...

The future of technical support isn’t just about handling more queries—it’s about handling them smarter, faster, and with a human touch....

Great customer service is no longer a perk—it’s the deciding factor between loyalty and losing customers to competitors. As Mike Sandy...

Customer support is undergoing a revolution. As Annette Franz highlighted in her insightful article, Using Cutting-Edge Technology to...

In the fast-evolving world of customer support, Microsoft’s public preview of autonomous AI agents  marks a significant milestone,...

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

In the ever-evolving landscape of customer-centricity, the Voice of the Customer (VOC) emerges as a key driver, intricately woven into...

In today's competitive business landscape, understanding and addressing customer concerns quickly and efficiently is crucial....

There were 517M records breached just in November 2023. There have been over 2.6B data breaches in the last 2 years! It is more important...

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

“It takes a village to raise a child” is an African proverb that means an entire community of people must interact with children for...

As a business leader, are you thinking about customer experience as a revenue generator or an operating cost that must be shrunk?