Chatbot vs Conversational AI

Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

Artificial Intelligence to Calculate Customer Service Index

The Customer Service Index (CSI) is a metric that measures the overall effectiveness of a company's customer service.

Anatomy of Customer Sentiment Analysis

The goal of customer sentiment analysis is to identify patterns and trends and use this information to improve the customer experience.

Customer Facing Teams In the Subscription Economy

Support leaders are seeking to understand hidden trending issues before they become serious.

Escalation Management Guide For Proactive Support Teams

The most important things to know about customer escalation management in day-to-day customer support.

Intelligent Service CRM Blog

Insights & Strategies for Modern Support Teams

Most common issues that customer service teams have is maintaining communication with customers.

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