Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...
Artificial Intelligence to Calculate Customer Service IndexThe Customer Service Index (CSI) is a metric that measures the overall effectiveness of a company's customer service.
Anatomy of Customer Sentiment AnalysisThe goal of customer sentiment analysis is to identify patterns and trends and use this information to improve the customer experience.
Customer Facing Teams In the Subscription EconomySupport leaders are seeking to understand hidden trending issues before they become serious.
Escalation Management Guide For Proactive Support TeamsThe most important things to know about customer escalation management in day-to-day customer support.
