Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and...

In the dynamic world of customer service, adapting to modern technologies and methodologies is inevitable. One meaningful change that...

In the realm of AI-powered conversations, a persistent challenge has been the limitations posed by rule-based AI chatbots. However, we...

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities...

In today's fast-paced business landscape, efficient customer support can make or break a company's reputation. Complex support cases,...

Companies can be considered customer-centric by understanding a combination of quantitative and qualitative factors.

Employee design debt can be shrunk by identifying sources, reviewing processes, investing in tools, providing training and seeking feedback.

The role of a CCO is to ensure that the company is focused on meeting the needs of its customers.

One of the most common issues that customer service teams have is maintaining communication with customers. Working with customer service...

“It takes a village to raise a child” is an African proverb that means an entire community of people must interact with children for...

Companies that make great products distinguish themselves from the competition through even great service. What is Customer Service?...

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer...

Will machines eventually substitute humans and take away support jobs or are they complementary to existing workers?