Infinera's Spare Parts Management Success Story

Infinera, a leading provider of intelligent transport network solutions, faced significant challenges in managing its Spare Parts Management Service amid supply chain disruptions and increasing customer demands. With over 300 depots and 5,000 unique parts to manage under various service level agreements (SLAs), the traditional manual processes were proving inefficient and error-prone.

To address these challenges, Infinera partnered with Ascendo.AI, leveraging its AI-powered platform to enhance spare parts management. This innovative solution provided proactive stocking recommendations, real-time inventory integration, risk alerts for potential stockouts, and customizable rules for managing installed base changes.

As a result of implementing Ascendo.AI, Infinera achieved over 95% SLA commitment across its customer base while significantly improving operational efficiency. The transition to real-time dashboards allowed for better visibility into spare parts management, enabling data-driven decision-making and streamlined processes.

This case study illustrates how Infinera successfully transformed its spare parts management through AI integration, enhancing service delivery and customer satisfaction in a rapidly evolving market.