Anjuna Security, a multi-cloud data security provider, struggled with scaling technical support for their complex hardware-assisted isolation platform. Their small team needed a solution to handle growing technical inquiries while efficiently managing product knowledge.

Partnering with Ascendo AI, they implemented knowledge agents, Slack integration, and Cognitive Privacy agents. This transformed their support operations by enabling quick access to technical information, automating knowledge creation, and enhancing data protection during customer interactions.
The partnership yielded impressive results, with Anjuna exceeding support KPIs in resolution times and first-touch resolutions. The collaboration continues to evolve with plans for enhanced privacy solutions and predictive support features, as validated by Anjuna's Director of Customer Success.

To learn more about how Ascendo AI transformed Anjuna Security's technical support while strengthening their privacy offerings, read the complete case study