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Cognitive Routing

Route to the right person at the right time to ensure efficient resolution. This approach minimizes delays, enhances customer satisfaction, and ensures that each query is handled by the most qualified expert.

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I

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5/5 Ratings

I

SOC Cerificate

SOC 2 certified

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Leader board

The information required to perform analysis.

Reference Data

Entitlement, SLA, Support Timing, Shift Timing, Customer Entitlement, Entitlement Precedence, Priority Precedence Rules, Global Setting, Agent Shift, Agent Expertise, Risk Adjuster, Agent Calendar, Agent Capacity Setting, Tie Precedence Rule.
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Get started with Ascendo Today

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Process

Set a schedule and customize settings to automatically see trending issues.
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