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Ascendo helps companies provide stellar customer support​
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Why Ascendo?

The one solution for all Support Operations

Ascendo combines automation, intelligence, prediction tools and insights for support leaders, agents and end customers. Make your support proactive today!

Testimonials

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Chris Dickerson

VP Service Planning and Logistics

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Optimized Inventory, Improved SLA

We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.

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Payam Karbassi

Global Service Segment Leader

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MUST HAVE solution for customer support

Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio.

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Kevin Yang

Senior Data Scientist

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Superb models that provides results

With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader.

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Viktor Kehayov

VP, Product Engineering SAP FSM

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Leveraging Enterprise Data: Our SAP FSM with Ascendo AI

Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content.

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Brenda Guardado

Senior Director

Customer Success

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Innovative product offerings and amazing support

The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately.

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Cedric Prevost

Service Delivery and Infrastructure Leader for Life Care Solution 

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Must have solution finder tool for Field Service

Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others.

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Alexandra Pham

Senior Customer Success Manager

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Ascendo AI is a must have for CX!

Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets.

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Brenda Bernal

Vice President

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AI-Driven Solutions and Knowledge Creation

Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge.

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Atad Bronstein

Director of Customer Success

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Transforming Knowledge Dynamics

Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch.

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John Heald

Global VP, SAP CX

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SAP and Ascendo AI Partner to Enhance Customer Support

Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service.

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Stacy McQuestion

Sr. Logistics Analyst

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Absolute must for managing customer support SLA

Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that.

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Kiet Dam

LCS Service VCP &

Product Quality Leader

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Ascendo AI is transforming field service team delivery

The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year.

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Deovrat Vibhandik

Lead Engineer Service Engineering

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Best Predictor tool for support and troubleshooting for Field Engineers

Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost.

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Matt Mitchell

Technical Support

Principal Engineer

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From Reactive to Proactive: Ascendo AI Revolutionized Support

Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.

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Ahmad Azlan Isa

Country Senior Engineer

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Search Resolution Feedback

Ascendo AI is helping resolve GE customer devices and systems problems.

I appreciate the search engine, which organizes products into distinct groups.

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Chandrasekar Elongovan

Senior Quality Manager Technical Service APAC

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Deeper insights on the field usage of our equipment

We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings.

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James Fitts

Director of Service Planning

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Perfect Solution for Reverse Logistics Spare parts Support

Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience.

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Amitkumar Parihar

Customer Success Manager

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Easy to use and clear prediction results. It is user friendly

Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support.

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Amy Waranauskas

Service Product Line Manager

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Easy to use reliable platform with a robust roadmap

Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas.

The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services.

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Optimized Inventory,
Improved SLA
Chris Dickerson

We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots.

VP Service Planning and Logistics

Infinera.png
testi3
From Reactive to Proactive: Ascendo AI Revolutionized Support
Matt Mitchell

Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed.

Principal Engineer

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MUST HAVE solution for customer support
Payam Karbassi

Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio.

Global Service Segment Leader

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Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems.

Cedric Prevost
Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare

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