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Integrations

A few Ways to deploy Ascendo

Integrations

Key Features

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Our Challenge

Support teams frequently encounter recurring issues logged in JIRA but struggle with delayed resolutions due to difficulties in retrieving past cases. Extended wait times, escalations, and incomplete solutions continue to impact efficiency. Additionally, as experienced employees retire and hybrid work environments become the norm, newer agents face knowledge gaps that hinder their ability to resolve issues effectively.How can businesses streamline access to historical issue data and accelerate resolution times?

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By integrating Ascendo AI with JIRA, support teams gain real-time access to historical tasks, stories, and bug reports, enabling them to: Instantly retrieve past issue data and seamlessly resume work. Compare past and present cases to identify patterns and recurring problems. Accelerate issue resolution with AI-driven insights and predictive recommendations. Extract valuable product development insights from JIRA stories, making it easier to navigate and locate relevant information using Ascendo’s search engine.

Our Joint Solution

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The Impact: AI-Driven Intelligence for Faster Resolutions

This integration offers deep insights into historical issues, allowing for direct comparisons and optimized troubleshooting. By analyzing past data, Ascendo AI empowers support teams with predictive solutions, reducing resolution times and enhancing overall efficiency. With intelligent search and real-time recommendations, teams can handle customer issues with greater speed, accuracy, and confidence.

Enterprise Ready

01

Security

Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant.  We have you covered!

02

Access Control

Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level.  Scale Onboarding.

03

RAS

Reliability - Availability - Scalability - performance.  We take these seriously in our  so you have the peace of mind.

04

No code

Truly no code deployment.  Start with one product, one business unit, see ROI right in our tool from day ONE!

05

Open API

Want to bring in AI functionality to your search, bot or other channels?  Want more flexibility?  Try our API integration.

06

Integrated

Truly no code integration.  If you find your system of record software not in our list, let us know.

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Connect to your existing systems

We have Out-of-the-box connectors to over 400+ systems across Knowledge Bases, Ticketing, documents, Bug Tracking, Alerting, Monitoring, Chat, Web and Support Portals and RPA software.

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READY FOR PROACTIVE SUPPORT?

Connect Now

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