In the dynamic world of cloud security, delivering cutting-edge solutions isn’t enough—technical support must match the pace of innovation. Anjuna Security, a trailblazer in confidential computing, faced this exact challenge. With a small team supporting a sophisticated, evolving platform, they needed a solution to streamline support processes, scale technical responses, and enhance data privacy—all without expanding headcount. That’s where Ascendo AI stepped in, transforming Anjuna’s technical support experience with AI-driven coworkers.
Tackling the Challenges of Complexity
Anjuna Security’s platform relies on hardware-assisted isolation to protect sensitive data. While their technology sets new standards in security, it requires deep technical expertise to support. Adding to the challenge, their lean team needed a way to scale effectively while managing an ever-growing knowledge base.
Key pain points included:
Complexity: Highly specialized products demanded a steep learning curve for support agents.
Scaling Small Teams: A small support team is needed to handle complex, high-demand inquiries.
Knowledge Gaps: Creating support content was time-intensive, often pulling valuable time from product teams.
The Ascendo AI Solution
Anjuna Security turned to Ascendo AI for its intelligent, reliable, and innovative AI coworker solutions. With seamless integration into Anjuna’s systems, Ascendo AI’s features brought immediate value:
Knowledge Agents: These empowered the support team with instant access to relevant information, drastically cutting onboarding times and ensuring consistency in responses.
Slack Integration: By leveraging Ascendo AI’s Slack Agent, knowledge creation became a collaborative and frictionless process, instantly accessible across the organization.
Cognitive Privacy Agent: An extra layer of privacy was introduced, ensuring data protection during AI training and operations.
This collaboration resulted in faster, smarter, and more secure support processes.
Results That Redefined Customer Support
The impact of Ascendo AI was transformative for Anjuna Security:
Speed and Efficiency: Response times dropped significantly, with faster resolutions even for complex inquiries.
Knowledge on Demand: Support teams could create knowledge articles directly from Slack interactions, building a robust, real-time support knowledge base.
Enhanced Data Privacy: Anjuna’s platform, combined with Ascendo AI’s Cognitive Privacy features, reinforced customer trust in data security.
Key Metrics
Time-to-Resolution: Drastically reduced, boosting customer satisfaction.
First-Touch Resolutions: Increased, enabling the team to handle more cases efficiently.
Support KPIs: Overachieved, showcasing the value of AI-driven support.
A Customer’s Perspective
A Partnership for the Future
Anjuna and Ascendo AI are just getting started. Their collaboration will continue to drive advancements in privacy, security, and customer support. By leveraging Ascendo AI’s predictive insights, the partnership aims to resolve issues before they arise, proactively addressing customer needs.
With plans to expand AI-driven knowledge creation and further enhance privacy capabilities, Anjuna Security’s future looks as secure and innovative as its platform.
Ready to Transform Your Support?
Anjuna Security’s success story is a testament to the power of AI in reshaping customer support.
Want to see how Ascendo AI can elevate your operations? Let’s explore what’s possible—together.
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