Starter
Includes basic capabilities to get started with AI. Perfect for teams with few support issues but keen to do it right from the start.
Starter
Start proactive support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Give a solid foundation to your knowledge and practices.
Pay as you go
Includes everything in Pro, plus:
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Category-wide buyer intent signal access for a complete view of in-market buyers
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Competitive comparison signals to enhance your marketing campaigns and arm your reps when they’re prospecting, closing, and retaining
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Insights into market buyers who are not engaging directly with your brand
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Access comprehensive buyer intent signals including visits to your profile, competitors’ profiles, categories, and sub-categories
Flexible
Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service.
Subscription
Includes everything in Pro, plus:
-
Category-wide buyer intent signal access for a complete view of in-market buyers
-
Competitive comparison signals to enhance your marketing campaigns and arm your reps when they’re prospecting, closing, and retaining
-
Insights into market buyers who are not engaging directly with your brand
-
Access comprehensive buyer intent signals including visits to your profile, competitors’ profiles, categories, and sub-categories
Planned
Supercharge your pipeline with the most comprehensive buyer intent signals to your profile, your category, sub-categories, and competitive insights to increase market presence and maximize the volume of in-market buyers to engage.
Includes everything in Pro, plus:
-
Category-wide buyer intent signal access for a complete view of in-market buyers
-
Competitive comparison signals to enhance your marketing campaigns and arm your reps when they’re prospecting, closing, and retaining
-
Insights into market buyers who are not engaging directly with your brand
-
Access comprehensive buyer intent signals including visits to your profile, competitors’ profiles, categories, and sub-categories
Enterprise
Scale
Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service.
Compare each of our account tiers.
A full breakdown and comparison of each plan to help you find the right fit.
Predictions
1000/per month
Unlimited
5000
Unlimited Users
Custom made
Users
Admin Account
Manage Data Sources
Integration
No code Integration
Data Enrichment
CRM Connectivity
Custom Integration
Multiple Data Source
Features
Self service channel
Agent Assist Channel
Self service omni channel
Agent assist omni channel
Support
Customer Support from Ascendo via Slack, email, AI bot, AI Search
Dedicated CSM
STARTER
GROWTH
ENTERPRISE
PAY AS YOU GO
Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems.
Cedric Prevost
Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare
G2 Ratings and Reviews
We rely on the power of social data, and so can you.
Data Source
Self service and agent assist support channels
Knowledge capture
Context detection
Natural Language Understanding
Instant Predictions (On the fly learning)
Duplication detection
Multi Source Enabled (Slack, Data Enrichment)
Knowledge Gap Correction
Data enrichment
Quick Upload - No Code
Context detection
Bulk/Single Upload Additions
Instant Predictions (On the fly learning)
Natural Language Understanding
Flexible Data formats
Format Memorization
Auto Categorized
Multiple Extensions (Google Doc, Excel, CSV)
Unlimited data rows
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Admin portal
Granular access control
Advanced Scheduler
Customized Branding
Access Forms
Multi-product setup
Domain Restriction
Business Hours setup
Region Setup
Access Form customization
CRM flow integration
No Code Integration
Best Macro Prediction
Context Detection
CRM solution to Ticket Assignment
Voice of the customer
Sentiment Analysis
Employee Experience
Support Experience
Top Drivers
Support Quality
Customer Roundup
Knowledge Intelligence
Advanced resoulution
Know the Expert
Predictive Guides
Customized Predictive Layout
Feedback Enhanced
Reporting and Analytics
Data Retention
Cognitive Insights
Usage
Data Export
5000 SRs
5000 SRs
5000 SRs
5000 SRs
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Auto categorization
Context detection
Clustering
Topic modeling
Semantic inference
Autonomous inferenc
Semi-autonomous inference
Intent detection
Relevance detection
Human connected intelligence
Typo tolerance
Fuzzy logic
Natural Language Processing
Multi-lingual
Natural Language Understanding
Category management
Auto model alignment
Actionable insights
Data Export
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Auto triage
Context detection
Clustering
Auto response
Semantic inference
Group assignment
Private response
Intent detection
Relevance detection
Human connected intelligence
Typo tolerance
Fuzzy logic
Natural Language Processing
Multi-lingual
Natural Language Understanding
Auto model alignment
Actionable insights
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Omni channel experience
Context detection
Natural Language Understanding
Multiple Predictions Empowered
Multiple Data Source Connections
Feedback Learning
Quick Upload - No Code
Knowledge Enhancement
Agent's Performance Statistics
Slack Issue Tracker
Ticket Creation
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Consolidated inbox
Multi Channel Connection
Prediciton Empowered
Single/Bulk Assigment
Multiple Chat Connections simultaneously
Notification Enabled
Chat History memorization
Context detection
Dynamic Sentiment Detection
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Customer feedback
Instant Learning
Multi Source Enabled
Enhanced Expert Feedback
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Security
Single sign-on
LDAP integration
Role-based access control
SOC2 compliance
API Access
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Support
Online AI search support
Online AI Bot support
Email support
Documentation
Severity 1 support hours
Uptime SLA
Live Agent Support
Slack support
Case escalations
Hotfix request
Customer success
Onboard training
Named Customer Success Manager
Business Value Alignment
Health reviews
Thought Leadership and Best Practices
Product coaching
Change management support
Executive Business Reviews
Customer Advisory Board
Testimonials
Feature Details
STARTER
GROWTH
PAY AS YOU GO
ENTERPRISE
