When you enable Ascendo, it connects with the existing CRM, support data, and ingest historical service data, responses, knowledge bases, and bug database. The information is then transformed into a multidimensional adaptive schema.
Enhance
User selects from one of the possible root causes and Ascendo provides top solution(s) for that root cause.
Ascendo engine does not stop with initial learning. Ascendo is built on the symbiotic Man-Machine principles to improve solutions continuously.
Make your expert available at all times and all channels with virtual agent. Resolve issues, learn from issues, build the ability to augment human agents. Scale your workforce.
Augmented Agent
Assist agents where they need and when they need. Automatically learn from the expert to make every agent an expert.
Escalation Prediction
Use many parameters across interactions, intent and sentiment to predict customer escalations.
Knowledge Intelligence
Bring out relevant and latest knowledge as customers call for it. Provide additional weightage to knowledge created by expert. Identify gaps, duplicates and auto-retire what becomes irrelevant.
Risk Analysis
Identify customers at risk to provide proactive support. Run customer level risk analysis. Link usage and / or log data.
Support in a Box
Key Capabilities
Smart Backlog
Why resolve one issue at a time when you have smart backlog management? In real time, find what categories of issues are in your backlog, how to resolve them in bulk if needed.
READY FOR PROACTIVE SUPPORT?
Voice of the Customer
Use trend data to make more informed product, staffing, knowledge and scale to become a customer centric organization.
Smart Backlog
Why resolve one issue at a time when you have smart backlog management? In real time, find what categories of issues are in your backlog, how to resolve them in bulk if needed.
