Support Agents in a Box
We at Ascendo Believe in
Resolution instead
of Deflection
Resolution
instead of opening a ticket
Resolution
before Escalation
Unavoidable
Three V's
With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to process and unearth trends in data.
Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth.
Knowledge first AI brings in Volume, Velocity and Variety of data together to drive
Consistency
Quality
Performance
Safety and
Scale
to your teams.
01
Volume
02
Velocity
03
Variety
Ready to Deploy
Knowledge Mapping is one of the magical ways in which our human brain works.
Here, at Ascendo, we want to provide our customers with the best experience.
For that, we keep it very simple and easy for them to use Ascendo’s components, dive deeper into them, and observe their data. Ascendo takes you on a journey to find out what you have been missing!
For very raw data, Ascendo generates information, which in turn is converted to knowledge.
This knowledge comes in the form of problems, symptoms, rootcause, and solutions. And this knowledge comes to you in the simplest of forms.
All you have to do is swing the magic wand and get all the insights that can make your experience with your end-customers fantastic.
01
Cognitive Intelligence
02
Conversational Intelligence
03
Agent Guides
04
Leader Patterns
Built-in Intelligence
Establish Connection
Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema.
Semantic Inference of data
Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at.
Recommendation Engine
Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options.
Symbiotic Man - Machine
Built on the symbiotic Man-Machine principles to improve solutions continuously that never stops with the initial learning.
Enterprise Ready
01
Security
Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered!
02
Access Control
Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding.
03
RAS
Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind.
04
No code
Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE!
05
Open API
Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration.
06
Integrated
Truly no code integration. If you find your system of record software not in our list, let us know.
READY FOR PROACTIVE SUPPORT?
Quality
Learn who the expert is for any given issue and how they triage and troubleshoot to provide quality and consistency across teams