Data is the lifeblood of today’s technical support operations—especially in AI-driven environments where intelligent agents and AI-powered teammates streamline technical service. However, as Kathleen Hurley, founder of Sage Inc., points out in her recent Forbes  article, " Data Quality and Integrity in the Age of AI ," poor data is not only a common issue but a costly one. At Ascendo AI, we believe that high-quality data is the bedrock of exceptional customer experiences. Here’s our take on how smart AI solutions can help businesses tackle data integrity challenges and turn them into opportunities for support transformation.  Data Quality: The Foundation of Efficient, AI-Powered Technical Support Why Data Quality Matters More Than Ever   Hurley highlights a universal truth: when bad data creeps into decision-making systems, it impacts real people. Imagine an AI agent providing troubleshooting advice based on outdated or incomplete data. The result? Misdirection, increased frustration, and wasted time—the exact opposite of the seamless, personalized support today’s customers expect. Regulatory pressures, like GDPR’s data integrity principles, only add to the urgency.  Our AI Agents thrive on reliable information, transforming technical support by combining automation with human-like reasoning. However, even the smartest AI systems can’t overcome fundamentally flawed data. Investing in data integrity is more than compliance; it’s about empowering AI teammates to make informed, context-aware decisions that improve efficiency and customer trust.  The Two-Sided Approach to Data Cleansing   One of the most valuable insights from Hurley’s article is the importance of a dual-track strategy:  Clean Data Intake for New Information : Implement structured processes that validate data at entry points. This prevents inaccurate information from ever reaching your AI-driven systems.  Gradual Cleanup of Historical Data : Instead of tackling legacy data all at once, segment and funnel clean data into modern systems step-by-step.  At Ascendo AI, our AI teammates are designed to work with both historical and incoming data. We use dynamic data cleansing processes—automated validation routines paired with anomaly detection—to flag potential issues before they escalate. These AI Agents become integral partners in maintaining data hygiene, and supporting human teams by handling repetitive data monitoring tasks.  What Makes Data “Clean” for AI?   Clean data adheres to five key principles: accuracy, completeness, consistency, timeliness, and relevance. Hurley illustrates how older systems often miss the mark, allowing manual data entry errors or incomplete records to persist. When AI-driven technical support systems rely on this flawed data, troubleshooting accuracy plummets.  AI teammates from Ascendo AI are built with data validation and adaptive learning capabilities. They continuously refine their understanding of what constitutes “good” data, learning from patterns and human feedback. This iterative improvement helps keep your data streams in line with evolving quality standards.  AI and Human Collaboration: A Better Path to Data Integrity   Hurley’s article emphasizes the need for user education alongside technological solutions. AI can identify patterns, flag outliers, and enforce validation rules—but human users play a critical role. Employees must understand the importance of clean data practices and how their actions contribute to maintaining integrity.  With AI teammates as collaborators, organizations can achieve sustainable improvements. Our AI Agents don’t replace human ingenuity; they enhance it by handling repetitive validation tasks, freeing human teams to focus on strategic improvements. Empowering users with real-time insights into data quality reinforces better habits and drives long-term efficiency.  The Ascendo AI Advantage: Turning Data Integrity into Competitive Edge   Clean data is the backbone of AI-powered efficiency, and forward-thinking companies recognize this as a strategic investment. By integrating AI Agents that prioritize data integrity, organizations can:  Reduce error rates and avoid costly missteps.  Deliver faster, more accurate technical support.  Strengthen customer trust through personalized, reliable experiences.  Hurley’s article serves as a timely reminder: solving the data integrity puzzle requires both smart technology and informed teams. At Ascendo AI, we’re committed to equipping organizations with AI teammates that transform technical support operations from reactive problem-solving into proactive, data-driven service excellence.  Learn More: Unlocking the Power of Proprietary Data: AI Agents as Game-Changers in Customer Support Navigating the Integration of Large Language Models (LLMs) in Enterprise: A Comprehensive Guide

As we approach 2025, the conversation around AI’s transformative power is shifting from speculation to strategy. In his recent article, AI in 2025: Key Considerations for Technology Leaders , Udo Sglavo, a visionary in applied AI, underscores a pivotal truth: generative AI is no longer a novelty—it’s a necessity. At Ascendo.ai, we couldn’t agree more. The future belongs to organizations that harness AI not as a standalone tool, but as an integrated, intelligent partner capable of redefining how businesses operate and serve their customers. AI Agents in 2025: Transforming customer support through advanced collaboration and cutting-edge technology. From Hype to Hyper-Efficiency: The Rise of Specialized AI Agents Sglavo highlights a critical trend: the commoditization of large language models (LLMs) and the rise of niche, domain-specific AI applications. This mirrors our philosophy at Ascendo.ai. While broad AI models have their place, the real magic happens when AI is tailored to solve specific problems . Enter AI Agents —specialized teammates designed to handle precise tasks within customer support workflows. Imagine an AI Agent that resolves routine technical queries in seconds, freeing human agents to tackle complex issues. Or an AI Teammate that analyzes customer sentiment in real-time, empowering your team to proactively address frustrations. These aren’t hypotheticals—they’re realities we’re already delivering. By focusing on targeted, efficient solutions, Ascendo.ai ensures businesses avoid the bloat of oversized systems while maximizing ROI. Sustainability Meets Scalability: Doing More with Less Sglavo rightly warns of AI’s environmental toll, noting that inefficient models strain energy resources. At Ascendo AI, sustainability isn’t an afterthought—it’s core to our design. Our AI Agents are built with lean architectures, optimizing performance without excess energy consumption. This isn’t just good for the planet; it’s smart business. Efficient models reduce operational costs, enabling companies to scale support without sacrificing sustainability goals. Decentralization and Compliance: Building Trust Through Flexibility The AI landscape is diversifying, with open-source models challenging monolithic providers. Ascendo AI embraces this shift. Our platform integrates seamlessly with both proprietary and open-source tools, allowing businesses to customize solutions that align with their unique needs. But flexibility must coexist with responsibility. As regulations tighten, compliance becomes non-negotiable. Our AI Agents are designed with ethical guardrails, ensuring transparency and adherence to global standards—turning compliance from a hurdle into a competitive edge. Closing the Skills Gap: Empowering Teams, Elevating Careers Sglavo’s warning about the AI skills gap resonates deeply. At Ascendo AI, we believe technology should empower people, not replace them. Our AI Teammates handle repetitive tasks, but they also serve as collaborative tools that upskill your workforce. By partnering with Ascendo.ai, companies invest in a future where employees focus on creative problem-solving and relationship-building—areas where humans excel. The Ascendo AI Advantage: Where Innovation Meets Empathy The future of customer support isn’t about replacing human touchpoints—it’s about enhancing them. Our agentic AI platform acts as a force multiplier, enabling teams to deliver faster resolutions, personalized experiences, and seamless scalability. For instance, an e-commerce client using Ascendo.ai reduced average handle time by 40% while boosting customer satisfaction scores, proving that efficiency and empathy can coexist. Ready to Lead the AI-Powered Revolution? As Sglavo notes, organizations that operationalize AI now will outpace competitors. But success requires more than technology—it demands vision. At Ascendo AI, we’re committed to being your thought partner, not just your vendor. Whether you’re exploring AI Agents for technical support or seeking sustainable, compliant AI strategies, we’re here to help you navigate this evolution. The question isn’t if AI will transform customer support—it’s how . Let’s ensure your “how” is intelligent, innovative, and unmistakably human. Explore Ascendo AI’s AI Agents today—because the future of support isn’t just automated; it’s empowered. Learn More: 2025 Vision: The Role of Multimodal and Agentic AI in Technical Support Why 2025 Will Redefine Technical Support: The Role of AI Teammates in Driving Efficiency

Ascendo AI is a copilot for customer support and service teams. Ascendo is a plug-and-play engine with deep self-learning capabilities that help customer-facing teams provide proactive support. Ascendo differentiates by going deeper in understanding the meaning of every customer interaction. Four modules of Ascendo are: Resolve – Automated workflows for Agents including resolutions, debug engine, triage, assign, and categorize. Automated self-service workflows for customers Reveal – Predictive alerts, trends, and patterns for Leaders in real-time to tweak and optimize Prevent – Reduce Escalations and Churn Predict – Spares planning to meet SLA Ascendo AI: Your Service Co-Pilot Ascendo AI is a SaaS software that does AI automation through domain-specific Large Language Models (LLM) built on top of foundational LLM models. It is a true copilot with thousands of automated use cases to provide insights, predicted alerts, actions, and trends. Ascendo also has plug-and-play integration with various data sources. Let us review them in detail: Foundational Models : The Foundation of Ascendo is several foundational Large Language Models (LLMs). These models are advanced AI systems capable of understanding and generating human language. Along with LLMs Ascendo uses Retrieval Augmented Generation (RAG). RAG integrates LLMs like GPT-4 with external vector databases and APIs, thus enabling real-time information retrieval for up-to-date and more accurate responses. These foundational ensemble models are tuned differently for different use cases. Domain-Specific LLM: What sets this Ascendo apart is its specialization in the support and service domain. It goes beyond the general language understanding of foundational LLM models and is fine-tuned for specific industries or domains. This specialization allows the software to deeply comprehend and work within a particular field, making it highly effective for domain-specific tasks. The domain-specific LLM also considers dirty data, and incorrect data and has “smart sizing” built into the tool. This sizing of both structured and unstructured data helps even if historical data is not very reliable. This approach “fixes” historical data right at ingestion for Ascendo models to give much greater accuracy and instant ROI for teams from day 1. True Copilot: Ascendo is a "true copilot." Ascendo acts as a genuine partner in tasks and processes. It doesn't just automate tasks but actively collaborates with human users, offering suggestions, insights, and assistance. It's more than just a tool, an AI engine, or a resolution engine. Ascendo is a valuable ally for support agents, field service technicians, leaders, and end customers. Thousands of Automated Use Cases: Identifying what an expert does and replicating the exact steps for every other user is an invaluable core of Ascendo. Ascendo handles an extensive range of tasks and processes that are done every day within support and service teams. Ascendo is pre-trained to automate thousands of use cases across support and service domains. This extensive automation capability can significantly reduce manual workloads and improve efficiency. Plug and Play Integration: One of Ascendo’s key advantages is its ease of integration with various data sources. It can seamlessly connect with different systems, databases, and data streams, making it adaptable to the specific data environments of individual organizations. This includes systems of record like Jira, CRM, and Knowledge bases as well as systems of engagement like Chat, Slack, Teams, forums, and communities. This "plug-and-play" approach ensures a smooth implementation process within Enterprises. This also helps to onboard new products within days instead of weeks or months. In summary, Ascendo’s differentiation lies in its ability to go beyond general AI capabilities by specializing in support and service domains, serving as a true collaborator, automating a wide range of tasks, and being highly adaptable through seamless data source integration. This makes it a powerful tool for businesses looking to streamline processes and harness the potential of AI within their unique contexts. Learn more Revolutionizing Customer Support with Ascendo AI and SAP Service Cloud Customer Support Software Trends for 2023: Unlocking Growth with Ascendo

Chat Search Slack Chat Leverage the power of Conversational AI to transform your customer interactions! From self-service options to agent-assisted support, AI agents deliver consistent, personalized experiences across all your channels. Watch Demo AI Agent with Intelligence Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way. Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform. Focus on what matters most – delivering exceptional customer experiences. Ascendo AI empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team. Ditch lengthy proof-of-concept phases and see real results from the start. Let Ascendo AI tackle the complexities of multi-channel support, so you can focus on building stronger customer relationships. Ascendo AI Conversational Engine 01 Not your Chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Seamless Live Agent Handoff Eradicate customer frustration with seamless live agent handoff! Ascendo AI equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero! One Platform for entire Customer Service Lifecycle Contact Us Use Slack for complete Support Operations Install app for Slack Watch Demo Boost Efficiency and Accuracy in Slack with Ascendo AI Integration Generative AI Service CRM for Slack Streamline problem-solving and empower your agents with the Ascendo AI integration for Slack. This powerful combination empowers your agents to resolve issues faster, improve collaboration, and deliver exceptional service – all within the familiar Slack interface. Supercharge your knowledge base and unlock continuous improvement with Ascendo's magic. Knowledge Intelligence Ascendo empowers your knowledge base and fosters continuous improvement through seamless Slack integration. Effortlessly surface valuable solutions discovered during conversations and add them to your knowledge base with the "Add to Know-How" feature. Ascendo streamlines this process, saving you time and enriching your support resources. Can't locate the perfect solution for your query? Provide feedback directly within Slack. Ascendo incorporates your insights to continuously enhance its knowledge base, ensuring superior future support. Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy. Empower your agents with real-time access to support resources AI Agent Assist in Slack This integration lets your support agents use Ascendo’s self-learning engine. Achieve effortless problem resolution with Ascendo's AI-powered suite. Instantly surface relevant solutions for user queries with the /askascendo command. Need a broader perspective? Utilize /ascendomax to generate comprehensive solutions and empower agents to choose the most fitting approach. Streamline complex tasks by leveraging /onfly to obtain concise summaries of best practices. Encounter a persistent problem? Seamlessly track issues within Slack with a single click. Ascendo offers top solutions while keeping a record of the matter for future reference. This suite of features empowers agents to swiftly address issues, improve first contact resolution rates, and enhance customer satisfaction. See It All, Solve It All - Effortless Issue Management from Slack. Issue Management Ascendo AI's Slack integration empowers you to streamline issue management directly from Slack. Gain complete oversight of all issues, including user queries, issue statuses, and originating channels, for effortless prioritization and resolution. Focus on critical issues with the "Restrict to On Hold" filter to quickly identify and address outstanding matters, ensuring timely fixes. The intuitive "Transition" button facilitates clear issue lifecycles by enabling you to update statuses and track progress seamlessly, optimizing your support processes. Ready for Agents, Customers and Leaders Install Guide A simple no-code method to install the Ascendo application in your Slack workspace. Search Smarter search starts with smarter connections. One search taps into all your data for faster, intelligent resolutions. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Your Expert Agent A smart agent in every interaction and Channel. Resolve issues across any channel. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Share AI insights for any type of issue. Repeated issue? Simple Query? Complex issue? One-off issue? Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data and follow recommendations. Tribal Knowledge Conversion. You need a system that learns from experts' every move. You need a system that elevates the efficiency of the entire team. Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve. Learn More Resolution AI Agents Resolution AI Agent is an integrated solution that connects chat, search, web, and Slack agents to streamline problem-solving and drive efficient resolutions. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I

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