Ascendo for SAP Ascendo AI employs generative AI to offer comprehensive insights that extend beyond mere symptoms and resolutions. This advanced system predicts a comprehensive range of pertinent details crucial for precise issue handling. From forecasting Customer Satisfaction (CSAT) to evaluating customer effort and performing sentiment analysis, Ascendo ensures accurate and holistic issue resolution. The Power of Ascendo AI Generative AI Knowledge Intelligence Resolve issues as they arise. Know what questions come from customers and how agents are responding. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self Service and agent quality goals. Predictive Support Insights Ascendo AI continually learns from interactions, giving it the capacity to recognize emerging trends and provide actionable insights for service enhancement. As time progresses, the AI-driven recommendations evolve, becoming increasingly refined and effective in providing guidance for optimal support strategies. Debug Engine Ascendo AI acts as a robust debug engine, specializing in predicting root causes for even the most unique issues. It goes beyond surface-level identification, delving down to the level of individual parts. Additionally, the AI suggests the optimal technician for a given problem, streamlining the entire support process for efficiency and effectiveness. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Phone Submit Thanks for submitting! Our Challenge Complex Customer Support cases Complex customer support cases have long been a thorn in the side of businesses. The need for quick and exact resolutions often leads to a cycle of escalating calls, waiting times, and incomplete answers. An aging workforce and the rise of hybrid work environments only worsen the problem. Knowledgeable experts leave the company, and the information nexus shifts further from effective solutions. Sign up for free Our Joint Solution Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy. Ascendo transforms customer support by offering accurate, efficient, and innovative solutions that empower support teams and enhance customer experiences. With the ability to integrate seamlessly into SAP Service Cloud and access data from various sources, Ascendo becomes a reliable tool in the hands of support professionals. In conclusion, Ascendo AI represents a significant advancement in the field of customer support, addressing the challenges posed by complex cases, remote work, and outdated information. Its ability to extract insights from interactions and provide tailored, AI-driven solutions revolutionizes the way support teams engage with customers, leading to improved customer satisfaction and business success. Contact us Our Promise

Download Auto Categorization at Ascendo Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms. Please enter your business email ID Please enter a valid name with alphanumeiric value 10 Game-Changing Trends in Field Service—and How AI Teammates are Leading the Charge In today’s dynamic economy, the field service industry faces a perfect storm of challenges and opportunities. From economic uncertainty... Bridging the B2B Digital Experience Gap with AI: A Collaborative Approach to Support Transformation In today’s hyper-digitalized economy, delivering an exceptional Digital Customer Experience (DCX) isn’t just about... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Ready to learn more? Contact Us In Modern Support Experience, one of the greatest challenges that industries face is to identify the Root Cause and Symptoms of the high volume of issues coming in at an incredible velocity. With the gathered data from multiple data sources and immensely varied information, it gets harder to identify and establish the latent causes for problems. Ascendo brings to you one of its most utilized and successful components, Auto Categorization, which is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Historical information needs to be crystal clear to understand the data based on past information. Making past data expertly classified and immaculately accurate is a task that is extremely time-consuming and strenuous. It is not difficult just because of the enormity of the data, but also due to inconsistencies in human thinking. When issues are being described by the end customers, people describe problems in their own ways without adding any context to the components of those problems. Moreover, agents and other experts could think of multiple solutions, causes, and symptoms for the same problems which increases the complexity of normalizing your data, therefore introducing multiple ways to understand the same type of data points. The standard way of solving this problem is to make use of expert knowledge. This method introduces multiple points of consideration, making the available solution hard to be implemented: Thousands of historical data points are needed. Each data point needs to be filled in with expert knowledge and accurately defined. Even for a small support team, about 17.5 hours per week is spent manually classifying problems. Multiple people talk about the same issue differently! The list of problems keeps expanding as the product expands Possibility of multiple unknown issues Mapping new problems with the existing list of problems causes inaccurate classes of category assignment Inaccurate learning Manual work hurts getting the Voice of the customer feedback into the product in a timely manner Not understanding issues in real time is an impediment to providing proactive support. Ascendo Recommendation Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into their own bucket. Download the full whitepaper to read more on this. Download now Auto Categorization at Ascendo

Build a Winning Proactive Support Strategy On Demand - Every Two Weeks Empower your support team with Ascendo AI Service Co-pilot's AI design workshop! Seamlessly integrate AI, optimize operations, and enhance customer experiences. Thank you for leading our global support leadership at Veritas through a visioning workshop on the real uses of AI in our organization. Ascendo came up with thought leadership that was unbiased, cutting-edge, and realistic. The insight and material shared have continued to elevate conversations that we will incorporate into our strategic plans. Bill Gargiulo, Senior Director Global Customer Success Hear What Our Attendees are Saying Why This Workshop? We are offering to lead a design workshop to empower your organization with the skills to create a modern support solution which includes the use of AI tools. This workshop offers actionable insights to seamlessly integrate AI, optimize operations, and enhance customer experiences from day one and can generally be completed in one hour. Discussion Discuss trends in support, understand core concepts of AI and automation Grasp AI's Role Learn how AI can elevate your support operations, build a case for funding, design the right architecture Tailored Strategy Customize AI solutions to align with your support model and service level commitments to come up with a high-level roadmap Immediate ROI How to implement AI tools for instant, measurable results. Deliver value to all stakeholders. Our Commitment Experience a transformative workshop with Ascendo AI Service Co-pilot, tailored to maximize benefits for your support team. Delve deeper into specific areas of interest after the workshop, ensuring flexibility that aligns with your team's busy schedule. Our mission is to empower your organization with the essential insights required to fuel innovation within your support structure and unleash the full potential of AI technologies. Elevate your support team to new heights with Ascendo AI Service Co-pilot. Industry AI Experts Our workshop brings together a team of experienced AI experts who have a proven track record of success. They will share their insights and knowledge to help you understand how AI can be applied to your specific customer support scenario. In the past, we have had people from OpenAI, Google, Amazon, Microsoft, SAP, Sun, Oracle, Adobe and many others. In addition to learning from the experts, you will also benefit from the collective wisdom of all the attendees. The workshop will provide a forum for discussion and collaboration, where you can learn from each other's experiences and challenges. Expert Speakers from

Chat Search Slack Chat Leverage the power of Conversational AI to transform your customer interactions! From self-service options to agent-assisted support, AI agents deliver consistent, personalized experiences across all your channels. Watch Demo AI Agent with Intelligence Overwhelmed by managing numerous chatbots and support tools for different platforms like Slack, Teams, and WhatsApp? Drowning in a sea of rules, processes, and endless chatbot training? There's a better way. Introducing Ascendo AI, the revolutionary resolution engine that unifies your customer support across all channels. Powered by advanced data analysis, Ascendo delivers the most relevant solutions based on each interaction, eliminating the need for complex, time-consuming chatbot training for each platform. Focus on what matters most – delivering exceptional customer experiences. Ascendo AI empowers you to measure every self-service interaction, analyze key metrics like resolution rates and customer satisfaction, and effortlessly scale your support team. Ditch lengthy proof-of-concept phases and see real results from the start. Let Ascendo AI tackle the complexities of multi-channel support, so you can focus on building stronger customer relationships. Ascendo AI Conversational Engine 01 Not your Chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of probabilistically ranked solutions are provided from multiple data sources on one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Seamless Live Agent Handoff Eradicate customer frustration with seamless live agent handoff! Ascendo AI equips agents with complete interaction history and AI-powered predictions, enabling personalized recommendations and faster resolutions. Make every front-line agent a superhero! One Platform for entire Customer Service Lifecycle Contact Us Use Slack for complete Support Operations Install app for Slack Watch Demo Boost Efficiency and Accuracy in Slack with Ascendo AI Integration Generative AI Service CRM for Slack Streamline problem-solving and empower your agents with the Ascendo AI integration for Slack. This powerful combination empowers your agents to resolve issues faster, improve collaboration, and deliver exceptional service – all within the familiar Slack interface. Supercharge your knowledge base and unlock continuous improvement with Ascendo's magic. Knowledge Intelligence Ascendo empowers your knowledge base and fosters continuous improvement through seamless Slack integration. Effortlessly surface valuable solutions discovered during conversations and add them to your knowledge base with the "Add to Know-How" feature. Ascendo streamlines this process, saving you time and enriching your support resources. Can't locate the perfect solution for your query? Provide feedback directly within Slack. Ascendo incorporates your insights to continuously enhance its knowledge base, ensuring superior future support. Ascendo AI, a co-pilot for technical support teams that transforms the support landscape. Ascendo leverages AI to extract meaning from every interaction, guiding users through step-by-step problem-solving processes and delivering effective generative AI solutions. It offers real-time, predictive guidance that eliminates the need for consulting multiple sources or transferring tickets. Engineers receive highly accurate game plans with over 90% accuracy. Empower your agents with real-time access to support resources AI Agent Assist in Slack This integration lets your support agents use Ascendo’s self-learning engine. Achieve effortless problem resolution with Ascendo's AI-powered suite. Instantly surface relevant solutions for user queries with the /askascendo command. Need a broader perspective? Utilize /ascendomax to generate comprehensive solutions and empower agents to choose the most fitting approach. Streamline complex tasks by leveraging /onfly to obtain concise summaries of best practices. Encounter a persistent problem? Seamlessly track issues within Slack with a single click. Ascendo offers top solutions while keeping a record of the matter for future reference. This suite of features empowers agents to swiftly address issues, improve first contact resolution rates, and enhance customer satisfaction. See It All, Solve It All - Effortless Issue Management from Slack. Issue Management Ascendo AI's Slack integration empowers you to streamline issue management directly from Slack. Gain complete oversight of all issues, including user queries, issue statuses, and originating channels, for effortless prioritization and resolution. Focus on critical issues with the "Restrict to On Hold" filter to quickly identify and address outstanding matters, ensuring timely fixes. The intuitive "Transition" button facilitates clear issue lifecycles by enabling you to update statuses and track progress seamlessly, optimizing your support processes. Ready for Agents, Customers and Leaders Install Guide A simple no-code method to install the Ascendo application in your Slack workspace. Augmented Agent Assist agents where they need and when they need. Automatically learn from the expert to make every agent an expert. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Your Expert Agent A smart agent in every interaction and Channel. Resolve issues across any channel. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Share AI insights for any type of issue. Repeated issue? Simple Query? Complex issue? One-off issue? Stop searching across various applications. No more frantically calling experts or deploying field agents. Know what to ask, when to ask, how to look at customer data and follow recommendations. Tribal Knowledge Conversion. You need a system that learns from experts' every move. You need a system that elevates the efficiency of the entire team. Ascendo is the only platform that can help with individual resolutions as well as share patterns and actions for entire teams to improve. Learn More Consolidated Consolidate view of every interaction across all channels. Ideal in • Issue Resolution • Triaging Automate Automate repeat processes as never before. Ideal in • Voice of the Customer • Patterns and trends Onboard Increase Customer Experience even as you onboard new agents. Ideal in • Tribal Knowledge • Quality and Efficiency Resolution AI Agents Resolution AI Agent is an integrated solution that connects chat, search, web, and Slack agents to streamline problem-solving and drive efficient resolutions. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I

Ready to learn more? Contact Us for a Customized Demo or ROI Analysis First Name Last Name Email Phone Submit Thanks for submitting! How can we help you? Ready to automate Support Operations? Ascendo helps companies provide stellar Customer support 5/5 Ratings Soc 2 certified No Credit card required I I Request Demo First Name Last Name Email Phone Submit Thanks for submitting! Why trust us Our innovative technology leverages the secret power of plants to produce milk protein alternative without the downside of factory farming, lactose, hormones or antibiotics. Our Products Augmented Agent Automated Self Service Know the expert Escalation Prediction See all Products Trusted by Testimonials Enter Your Email Subscribe Thanks for subscribing! Start your journey towards Modern Support Operations Why Ascendo? The one solution for all Support Operations Ascendo combines automation, intelligence, prediction tools and insights for support leaders, agents and end customers. Make your support proactive today! Ready to automate Support Operations? Ascendo helps companies provide stellar customer support 5/5 Ratings SOC 2 certified No credit card required I I Contact Us First Name Last Name Business Email Add a Title Phone Numer Add a Title Submit Awards Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare G2 Ratings and Reviews We rely on the power of social data, and so can you. All G2 ratings

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The CCO Playbook Unlocking Customer Experience Leadership | Transcription Previous Next Good morning, Jeb, how are you doing? Good morning, great. Kay, how are you? Very good. I'm super excited for this conversation here because this looks like a consolidation of talking to multiple CC OS all at once. Talking to you hopefully. Yeah, I think yes, that's fair. I'll try. So Jeb, you were a chief customer officer at Oracle and one of the even even before chief customer officers was a cool thing to be in and, but you chose a path to actually guide and coach other CC OS. Why did you pick this path? Well, first and foremost, it's, it's easier to coach than it is to actually do the work, which I so there's, there's one small point, but setting that aside, you know, there's a, there's a few reasons. I, I mean, I think fundamentally when I, I've talked to a lot of CC OS over the last several years, as you might imagine. And, and what I, what I found, and I'm sure this is no surprise to you, is that every single CCO goes about their job differently. I mean, literally everyone goes about their job in a different way. They have different focus, different span of responsibility, different way they measure their performance. It's all different. And if I can do a just a little bit to help solve that problem and to make it easier and more effective for people coming into this role to be able to execute quickly, I feel like I'll, I'll have done some good. I also kind of look at it that the situation from the standpoint of, I mean, I would like to help at this point in my, in my work life in a way that I could have used help, you know, so if I, I just kind of look at I, I was ACCCO for 12 years, I guess about that. And if I had somebody that could help me in the way that hopefully I'm helping chief customer officers, that would have been amazing. Also there, you know, there's, there's just this kind of goes to the first point about every CCO having a different approach to their job and different span of responsibilities and so forth. There's no playbook at all. Like if you're, if you're a chief financial officer or CMO or even a chief operating officer, there's at least a playbook that's in your head, you know, that you can use to go about your job and, and really kick, kick into gear with some, some setting of priorities and, and working with people to kind of figure out what needs to be done and what can really make a big difference for the organization. Nothing like that really exists for the chief customer officer. And the last thing is just selfishly, I mean, I, every conversation I have with the CCO, I, I learn a lot. So it's, it's fun to me for, for that reason that I'm just, I'm just constantly learning and if I can share what I learn and, and share, you know, what I've learned in different ways, either doing the job or talking to people who are actively doing the job today, you know, I, I feel good about that. Hopefully, hopefully I've made a contribution. Thank you for that. Actually, you know, I have noticed that some non traditional industries CCO is even called chief experience officers. And I, if I, if I look at the so I run this group called the experience alliance. And if I look at the members of the group today, there's a wide range of people. There are chief customer officers, chief client officers, there's a chief, there's a chief experience officer, there's a, there's a patient experience officer for a healthcare provider. I mean, it runs a broad range of, of titles. So, so even when I look to bringing new, say new members into my group, I, I, I kind of generally sort of focus on those titles, but you have to kind of look beyond that for people that just fundamentally are thinking about CX broadly and thinking about how they can really have a positive effect on their business through CX programs. So that's, that's kind of more, more of the way I think about it. Yeah. So, so it's a good point that the titles are different, the job descriptions are different, the way in which each of the Ccos are approaching their own role is different and how they measure, how they implement what they do, it's all very different. So are you, you know, in terms of what you're achieving from the coaching program, are you trying to bring normality in the sense that are you trying to define this is a standard in which somebody needs to operate? Or are you saying, you know, Jeb as a CCO is doing it this way, how can I make them better and K as a chief experience officer or a patient experience officer is doing it this way and how can I make it better? What is the approach? I, I, I think it's a combination of those things. If, if I had to come down on one side of that or the other, I would say it's more about the latter in the sense that every, every chief customer officer, every chief experience officer, they're all, they're all doing their jobs differently. And so if I can, if I can learn about how they're doing it and try to help them do it better, that's, that's great. You know, I, I do, I do try to create some, some, some commonalities and, and kind of, kind of some best practices or at least some, some frameworks for thinking about how to approach the job. I, I'm, I'm not a big believer in one size fits all for anything, certainly not for CX and CCO work. So, so I try to avoid that. But, but I do think there's some, there are some things that people can learn from others and there are some commonalities, you know, that, that, that I try to, to bring out and, and really try to, to get people to, to think about in their own context. I mean, it's, it's a, it's a little bit like, I mean, I think about the, the commonalities of, of, of the customer experience in the sense of, you know, there's, there's some basic human psychology that underlies the way that customers make decisions and, and, and the way that they perceive their interactions with the business, you know, and there's some, some basic sort of economic principles that underlie the business decisions. And, and so if you can understand those and apply those in, in your own unique business context, I think that's, that's, that's kind of a good way to go about it. So I do, I do try to, to bring some, some commonality to, to what people are doing, but, but I also try to be very respectful of the fact that it's, it's, it's very much a, a, a unique role for each person. And, and if, if I, if I can help them get better, if I can help them sort of really drive some results in the business, however they go about their job, then, then, then I've done something useful.

Position Product Designer Location Remote, United States Employment Type Intern / Full time Fresher Job Description Design, build, and deliver high-quality UX. Create storyboards, wireframes, high-fidelity designs, and interactive prototypes to guide design and development. Work with the product team and actively contribute to the product development process Define the user experience processes and design standards Develop and maintain a strong design language in line with the brand’s ideology Establishing user testing criteria and improving designs based on feedback Create and maintain documentation for the design system and other assets required for developing the product Objectives of this Role As part of our growing digital team, we are looking for a talented Product Designer. If you are : Creative and don’t stop with the first solution Bold and go out of our way to innovate Curious to learn and grow with the team We think you would be the perfect fit Skills and Qualifications Experience and passion designing for the low/no code app building space or for enterprise customers and/or developers or Automation/Integration/Connector space. Excellent communication (written and verbal) and interpersonal skills. Demonstrated experience with the full range of product design, interaction design, and visual design. Experience with web and mobile application design. Understanding of the trade-offs involved in design tools and techniques. Attention to detail especially to tiny interaction details that delight users. Passionate about joining a small team and building a company. Knowledge of HTML and CSS If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Subscribe to our Events Subscribe to our Events so you don't miss it! Master the concept of AI in Customer Support: Learn proven techniques to implement AI in your customer support and service initiatives. Understand UseCase Framework: L earn what use cases are possible for your data and your business and what is not c Transform Your Support Operations: Explore practical deployment (including build vs. buy) models that empower you to shift your support center from a cost center to a revenue generator. Register today and take the first step towards a more efficient, customer-centric future! Ascendo Events Empower Yourself to become a Champion for Customer-Centric Initiatives We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This enables attendees to wrap every event with actionable next steps, guidance and community. Master the concept of AI in Customer Support Learn proven techniques to implement AI in your customer support and service initiatives. Understand UseCase Framework L earn what use cases are possible for your data and your business and what is not Become an Influential Change Agent Discover strategies to secure executive / stakeholder buy-in for customer-centric investments and champion positive change within your organization Transform Your Support Operations Explore practical deployment (including build vs. buy) models that empower you to shift your support center from a cost center to a revenue generator. Ascendo Events Empower Yourself to become a Champion for Customer-Centric Initiatives We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps, guidance, and a sense of community. Subscribe Thanks for subscribing! The ROI of AI Customer Support and Service Jan 15, 2025 - 9 AM PST Learn More AI Workshop On Demand - Every Two Weeks Learn More Webinar Case Study: Get the most out of Slack Jan 29, 2025 - 9 AM PST Learn More Upcoming Events Thank you for leading our global support leadership at Veritas through a visioning workshop on the real uses of AI in our organization. Ascendo came up with thought leadership that was unbiased, cutting-edge, and realistic. The insight and material shared have continued to elevate conversations that we will incorporate into our strategic plans. Bill Gargiulo, Senior Director Global Customer Success. Hear What Our Attendees Are Saying Trusted by

AI Agents Conversational Intelligence from self help to agent assist creating consistency across channels. Sign up for free If you have been operating with a chat bot for website, a tool for each Slack, Teams, Whatsapp and other conversational support channels, you must be drowning in rules, process definitions and chat bot training. Welcome to the wold of Ascendo AI resolution engine that works across data to give you the most relevant solutions based on customer interaction. Measure every self service interaction to see resolution, solution effectiveness, Customer Effort Score or CSAT. No need to train or run multiple weeks of POC. Scale your team and measure ROI from within Ascendo. Ascendo AI Conversational Engine 01 Not your chat bot! Ascendo’s AI Agent consolidates knowledge from multiple data sources to provide your customers solutions with any interaction. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI search model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Search is embedded into your conversations to provide consistency across channels. 03 Cater to your Industry While Ascendo’s AI Agent can cater to your customer support needs irrespective of the industry, it can also be configured to gain specific knowledge. 04 Resolve not Prolong As a customer support agent, Ascendo’s AI Search allows you to view solutions based on which data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Predict Customer Effort and Health Scores All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. One Platform for entire Customer Service Lifecycle Contact Us AI Agent with Intelligence Live Agent Handshake Your customers never have to repeat their bot interactions and what they tried so far EVER. When a agent handoff happens, agent not only knows what solutions the customer has tried before but also gets additional predictions from enhanced data access. Make every front-line agent a super hero!