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Proactive field service with Ascendo AI. Our smartTraining system offers real-time training, measures quality, scores on Voice of the technician to boost agent efficiency & deliver exceptional service. Training Identify potential escalations early, empowering teams to address issues proactively. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I AI-Based system for proactive escalation management The advantage of using AI is that it can help predict escalation before it becomes a bigger issue. The benefit is for the support team to proactively handle customer expectation and sentiment. By doing this, customers in turn are getting much better support experience and value the product even more. No customer prefer escalation to accomplish their goals and in fact, are happy to be working with the company that has proactive support. The churn becomes a moot point. AI based proactive support reduces or even eliminates escalation while serving as a key vehicle for revenue and customer growth. Do a Root Cause Analysis for Every Escalation As soon as an escalation is contained, it is critical to do a post martum debrief. Root Cause Analysis has to be done for not just issue (validating what Ascendo provides) but also for people and process. People aspects primarily include training. Process is extensive that includes looking at whether the right people are in the right role, analysis of product, workload distribution, team collaboration, departmental involvement and even organizational goals. Train Your Agents When an issue is escalated, customers are already angry and upset. They do expect empathy from all the people talking to them. They also want to make sure their concerns are heard and a clear plan to address them in place. They want to make sure their voice is heard and want to see clarity in communication, understanding about their needs, right resources at the right level involved. They also want to see a realistic plan with expected results and timeline. Tools like Ascendo can help with issue resolution but the human element of empathy and communication has to be in place. Get started with Ascendo Today Contact Us

Discover how Ascendo AI's Agentic AI platform revolutionizes Return Merchandise Authorization (RMA) by automating workflows, reducing resolution times, and enhancing customer satisfaction through intelligent support solutions. Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Return Material Authorization Providing high-quality products and services. If you face any issues, our RMA process makes resolving the problem easy and efficient. Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Get started with Ascendo Today Contact Us

Proactive customer service with Ascendo AI. Our smart backlog system offers proactive support, predictive solutions, and personalized responses based on ticket history and context. Boost agent efficiency & deliver exceptional service. Smart Backlog Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Top Call Drivers As the volume of data increases, the complexity of the issues also goes higher exponentially. This leads to the immediate need of not just tracking issues, but also keeping an eye on how issues are changing over time, which issues are causing continuous customer dissatisfaction, what latent factors are causing issues to go up/down and which ones are completely new or unseen. With Ascendo’s AI Engine, the above challenge, which takes almost 17.2 hours a week on an average for an agent, becomes a click of a button! Auto-triage Dealing with the continuous flurry of new issues in the form of tickets is always a challenge. Ascendo surmounts this by providing you a smart backlog for your tickets that entails not only actions to prioritize, sort and keep track of your tickets but also predictions to automatically group similar tickets together and solutions to resolve them, then and there. Ascendo performs contextual clustering on your tickets and groups them into similar buckets. From here, not only can you see the number of tickets for each type of issue, but also take actions on these tickets from within Ascendo itself. Ascendo also provides predictive solutions based on the history of your tickets, contextual information and hidden intent. This knowledge can then also be applied to existing tickets in the form of responses, that are generated by Ascendo using the predictive results. 01 Understanding the Problem While it is incredibly difficult to deal with the high volume, velocity and variety of data, Ascendo has created algorithms that can help you understand the data deeply. Utilizing the state of the art NLP and ML models, we are able to generate data insights and provide relevant solutions at the same time. 02 Recommendation Engine Ascendo uses its custom advanced ranking system to choose the most valuable and relevant solutions for the problem searched. To set the right relevance, our ranking system also keeps track of any human feedback and other features such as solution’s recency, expert technicians and the number of clicks. 03 Autonomous Along with understanding keyword importance, Ascendo AI Engine uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. 04 Categories & Sub Categories Ascendo AI engine is able to inspect the incoming issues to find the related symptoms, problem categories and problem subcategories. This gives knowledge to the agents, which otherwise goes undetected. Consequently, the agents can take the right actions and result in fewer escalations. 05 A Guide for Agents Gone are the days when agents had to do everything by themselves. Ascendo provides an always available guide to agents that intelligently pilots the agents towards the right solutions, actions, and the right game plan. 06 Resolve with Minimal Bias No matter how careful you are, where your ticket ends up always involves a bias. With Ascendo’s AI, you need not worry any more, as it removes the undetected subjectivity that often comes into play when a ticket is being routed to the right assignee. Get started with Ascendo Today Contact Us

Level up Support with Ascendo's AI Resolve. Cognitive AI & CRM for smarter interactions. Go beyond chatbots with a more natural experience. AI Resolve Cognitive intelligence answers and guides from self service to agent assist Sign up for free Ascendo provides in-built connectors that help you connect to multiple data sources at once, with ease. Experts can also create knowledge by inputting their own articles to enrich the solution stack within Ascendo. Ascendo brings all this data together, looks through all the solutions to give you the most relevant solutions based on your search. Ascendo runs different algorithms in parallel, returning the best results for you in a matter of seconds. This saves you from multiple hassle stages. Now you don’t have to keep track of multiple data sources, browse through different data sets or think about the best solution among similar solutions any more! Ascendo not only ranks the solutions based on multiple factors, but also guides the agents to resolve complex issues. This Guide provides multiple levels of in-depth components that help you find the problem areas, the right experts, recommendations on actions and also parts information. Each of these components are predicted along the search and help you get more relevant solutions. Depth of Ascendo AI Resolve 01 One Search Ascendo’s AI Resolve consolidates knowledge from multiple data sources to provide you with solutions on one single platform. Your customers need not create a ticket for all issues when a myriad of solutions probabilistically ranked are provided from multiple data sources all in one page. 02 Solve Complex Issues Our distinctive AI Resolve model returns contextual solutions as it has been able to harness tribal knowledge specific to our clients. The uniqueness of Ascendo’s AI Resolve comes from the superior quality of solutions. 03 Need Specific Information Ascendo’s AI Resolve caters to your customer support needs irrespective of the industry. I t can also be configured to gain specific industry knowledge, terms, and experts. 04 Choose relevant solutions As a customer support agent, Ascendo’s AI Resolve allows you to view solutions based on data sources and predicted root causes you want to explore. It also allows you to differentiate your solution search between different products. 05 Know what your customer needs All interactions with customers are saved and used as a knowledge bank to understand the trends and patterns of customer concerns over time. Cognitive As with any search engine, when you explain an issue, you will get answers. Specific to Ascendo’s AI Resolve, you will gain answers based on the symptom context from the various connected knowledge sources. Conversational Interact with an AI bot, powered by Ascendo's AIResolve that will return the most likely solutions to your queries. This can be achieved through any channel. Transform how you Listen to customers Contact Us Choose your style

Unleash AI's power in your Support Team! Ascendo AI's Design Workshop equips you to integrate AI, optimize operations & elevate customer experience. Register now & empower your team for success! Build a Winning Proactive Support Strategy On Demand - Every Two Weeks Empower your support team with Ascendo AI Service Co-pilot's AI design workshop! Seamlessly integrate AI, optimize operations, and enhance customer experiences. Thank you for leading our global support leadership at Veritas through a visioning workshop on the real uses of AI in our organization. Ascendo came up with thought leadership that was unbiased, cutting-edge, and realistic. The insight and material shared have continued to elevate conversations that we will incorporate into our strategic plans. Bill Gargiulo, Senior Director Global Customer Success Hear What Our Attendees are Saying Why This Workshop? We are offering to lead a design workshop to empower your organization with the skills to create a modern support solution which includes the use of AI tools. This workshop offers actionable insights to seamlessly integrate AI, optimize operations, and enhance customer experiences from day one and can generally be completed in one hour. Discussion Discuss trends in support, understand core concepts of AI and automation Grasp AI's Role Learn how AI can elevate your support operations, build a case for funding, design the right architecture Tailored Strategy Customize AI solutions to align with your support model and service level commitments to come up with a high-level roadmap Immediate ROI How to implement AI tools for instant, measurable results. Deliver value to all stakeholders. Our Commitment Experience a transformative workshop with Ascendo AI Service Co-pilot, tailored to maximize benefits for your support team. Delve deeper into specific areas of interest after the workshop, ensuring flexibility that aligns with your team's busy schedule. Our mission is to empower your organization with the essential insights required to fuel innovation within your support structure and unleash the full potential of AI technologies. Elevate your support team to new heights with Ascendo AI Service Co-pilot. Industry AI Experts Our workshop brings together a team of experienced AI experts who have a proven track record of success. They will share their insights and knowledge to help you understand how AI can be applied to your specific customer support scenario. In the past, we have had people from OpenAI, Google, Amazon, Microsoft, SAP, Sun, Oracle, Adobe and many others. In addition to learning from the experts, you will also benefit from the collective wisdom of all the attendees. The workshop will provide a forum for discussion and collaboration, where you can learn from each other's experiences and challenges. Expert Speakers from

We believe in the automation with power of data which helps in Customer Service. After years of optimizing the supply chain, and innovating new products we discovered an efficient way to transform Support processes, to make your customer journey satisfying. ​No more guesswork on what the intent, relevance, sentiment, and context are in every interaction with our knowledge management and Artificial Intelligence based system. "The only way to do great work is to love what you do" We impact Lives and Experiences with Customer Support Agents Our Purpose We have extensive enterprise experience developing and implementing technology & processes to drive transformation and operational efficiencies. We believe in the power of data. After years of optimizing the supply chain, innovating new products, and improving the customer experience for OEMs, we discovered an efficient way to transform Support processes. We can extend the same lean manufacturing principles to deliver Just-In-Time support by turning data into actions and that too without our customers needing to employ complex programming or data scientists. That's why we founded Ascendo. Our team comes to work every day thinking machine learning, breathing data science, listening to the customer-specific business rules, and feeling & striving towards our mission - Transform how our customers deliver support to their end customers. Sign up for free Our Culture We at Ascendo, believe in healthy culture with full dedication to work and fun. We ground to people who work hard, be real, feel proud, and stay humble. While the most talented engineers and leaders are thriving to give the best customer experiences, we treat ourselves with something more. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you - then we hope you'll join us! We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences. Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for good. Learning never stops, and we take care that we are updated. Come join us and make wonders with AI and ML. The team that makes it happen. Our team is comprised of extremely talented designers, developers, managers, marketers, quality analysts, and writers. Below is a list of the folks we have leading the Ascendo Crew. Co-President & Partner Melissa Burton I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. CFO Vince Taylor I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. CEO Harold Colby I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Director, Legal & Operations Tilly Evans I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. HR Lead Richard Jones I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Project Manager Lucia Behar I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager Mark T. Wright I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Sr. Project Manager George Wood I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Lead Superintendent Olivia Clarke I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Marketing Manager Nathan Wise I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. Our Office in Palo Alto Ascendo.ai 228 Hamilton Avenue, Floor 3, Palo Alto, CA 94301 Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004 Anandha Kannan Software Engineer "Young and Sensible" Anurag Data Scientist "Self-Driven" Arun Technical Support Engineer "Resilient Achiever" Gokulakrishnan Venkat Front End Engineer "Mr. UI Perfect" John Peter Data Scientist "Pioneering and Decisive" Karpagam Narayanan Co-Founder "Self-Made Woman" Khalisaran Kannan Head of Engineering "Empowered Catalyst" Lhavanyadevi RN QA & Customer Success Support "Supportive 24/7" Ramesh Kumar Sahu CX led Growth Strategist "Our Best Closer" Ramki PitchuIyer Co-Founder "Jack Of All Trades" Naveen Srinivasa Data Scientist "Transforming Insights" Prajeeth Muthukumaran Software Engineer "Front-End Visualiser" Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! Explore more Join Our Team We are hiring! Rohit Krishnamoorthy Lead Engineer "Visionary Reader" Randy Chinn Chief Revenue Officer "Revenue Innovation in Action" Vrinda Mathur Data Scientist "Our Great Find" Our Office in Chennai Ascendo.ai 8, Lalitha Nagar First St, Santhome, Mylapore, Chennai, Tamil Nadu 600004

Careers at Ascendo. Join our passionate team & shape the future of customer support with Generative AI. Continuous learning & growth are encouraged. Join Our Team We are hiring! Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! AI Solutions Engineer pre-sales Intern Intern United States Read more Forward Deployed Engineer - Intern full time United States Read more Sales Development Representative Full Time United States Read more Product Designer Intern / Full time Fresher India Read more We at Ascendo, believe in a healthy culture dedicated to work and fun. We are a team who works hard, feels proud, and stays real and humble. You have a Growth mindset and are willing to learn each day and every day. We look forward to someone who considers Customer Outcomes as his goal and swims through with us in building the best possible product that leverages the latest technologies for doing good. Learning never stops, and we take care that we are constantly innovating. If this sounds cool to you, you will be successful here! Who Excels at Ascendo AI? Our Culture Open Positions

Boost Customer Engagement with AI Support! Join Ascendo's Podcast Dialogue with Customer Support Experts. Learn from Industry Leaders on AI-powered CX & Automation. Where Experience speaks Dialogue About E xperience D ialogue! In these interactions, we pick a hard topic that doesn’t have really a straightforward answer. We then bring in speakers who have been there, and seen this but approached it in very different ways. This is a space for healthy disagreements and discussions but in a respectful way. Just by the nature of how we have conceived this, you will see passionate voices of opinions, friends having a dialogue and thereby even interrupting each other or finishing each other’s sentences. Our Mission "At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace- and continue the discourse in our slack channels! " 11 LinkedIn groups 5 Slack Channels Continuous Engagement 4818 members in leadership Our Support Community Total audience of 330K READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting! GPT (Generative Pre-trained Transformer) prompts and associated best-knowledgeable posts. Dated : 19th Jan 2023 Duration : 35 Minutes Turning customer service into profit center Read Summary There is excitement on many tech and business channels on ChatGPT from Open.AI. Dated : 20 December 2022 Duration : 24 Minutes ChatGPT and the future of Customer Support Read Summary “Support today reacts to external metrics rather than proactively creating and using data” Dated : 1st December 2022 Duration : 48 Minutes Using proactive metrics for support operations Read Summary Learn how to use everyday interactions , to automate creating knowledge, and spreading knowledge to help colleagues and serve customers efficiently. Utilize knowledge objects in Salesforce to be able to bring value to Slack. Dated : 10th November 2022 Duration : 16 Minutes Automation Dreamin' 2022 Knowledge Intelligence with Salesforce and Slack. Read Summary In these interactions, we pick a hard topic that doesn’t really have a straightforward answer. We then bring in speakers who have been there, seen this but approached it in very different ways. Dated : 27th October 2022 Duration : 30 Minutes Using AI to Drive Service Improvements Read Summary Essential for any business in discovering markets and developing products. Dated : 11th August 2022 Duration : 54 Minutes The voice of the customer in discovering markets, developing products Read Summary A series of tasks can be delegated to a group of users at different measures Dated : 28th June 2022 Duration : 32 Minutes Customer Playbooks: When is it useful and how to create one that evolves? Read Summary Facilitates the ability to keep customers satisfied and to retain them. Dated : 10th June 2022 Duration : 30 Minutes Deepdive Voice of the Customer Playbook Read Summary Whether it is a small or a larger organization, diverse talent or hiring should be important for real growth. Dated : 7th April 2022 Duration : 57 Minutes How to Attract and Hire Diverse Talent? Read Summary An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Dated : 10th March 2022 Duration : 42 Minutes Growth Through Support Dialogue Read Summary The pandemic has taught us innovative ways to connect with key customers more than ever before. Dated : 5th May 2022 Duration : 61 Minutes Strategies to manage difficult situations with key customers Read Summary Does your client portfolio include international customers or do you expect it to in the future? Dated : 25th May 2022 Duration : 25 Minutes Cultural changes that we see within CX in the African continent Read Summary

Review Ascendo.ai’s terms of service outlining user responsibilities, legal rights, and conditions for accessing our AI-powered platform and services Terms Read Below Terms Terms of Service (“ Agreement ”) constitute a contract between Ascendo.AI (“Ascendo”), and you, the customer that has signed up for the Services and agreed to the terms of this Agreement (“ Customer ”). Ascendo wishes to provide and you wish to have the right to access pursuant to the terms of this Agreement, a subscription service. This Agreement includes and incorporates the Order Form with which you purchased the Services and any subsequent Order Forms (submitted in written or electronic form). By accessing or using the Services, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company, organization or other entity, you represent that you have such authority to bind such entity and are agreeing to this Agreement on behalf of such entity. If you do not have such authority to enter into this Agreement or do not agree with these terms and conditions, you may not use the Services. Last Updated: May 17, 2023 Ascendo Terms of Service Section 1: Definitions 1.1 The following terms, when used in this Agreement will have the following meanings: “Confidential Information” means any information or data disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding disclosure. However, “Confidential Information” will not include any information which (a) is in the public domain through no fault of receiving party; (b) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (c) was properly disclosed to receiving party, without restriction, by another person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information. “Documentation” means the printed and digital instructions, online help files, technical documentation, and user manuals made available by Ascendo for the Services, which Ascendo may modify from time to time. “Order Form” means an invoice, order form, quote, or other similar document that sets forth the specific Services and pricing therefore, and that references this Agreement and is mutually executed by the parties. “Services” means the SaaS-based platform and Software products ordered by or made available to the Customer under an Order Form (collectively with the described services in the applicable Order Form or Documentation). “Software” means Ascendo proprietary software which may integrate with Customer’s Third-Party Services, network or applications, as provided in the Documentation and any updates, fixes, or patches developed from time to time. Section 2: Services 2.1 Provision of Ascendo Platform. Subject to the terms and conditions of this Agreement, Ascendo hereby grants Customer and its registered employees and contractors (“Users”) a non-exclusive, non-sublicensable, non-transferable license to use and access the Services. The Services are subject to modification from time to time at Ascendo’s sole discretion, provided the modifications do not materially diminish the functionality of the Services provided by Ascendo. 2.2 Data Security. Ascendo maintains a commercially reasonable security program that is designed to (i) ensure the security and integrity of Customer data uploaded by or on behalf of Customer to the Services (“Customer Data”); (ii) protect against threats or hazards to the security or integrity of Customer Data; and (iii) prevent unauthorized access to Customer Data. Solely if and to the extent Ascendo processes Customer Personal Data (as defined in the DPA) that is subject to the GDPR (as defined in the DPA), the GDPR Data Processing Addendum provided on Security Standards Page will apply (“DPA”). Solely if and to the extent Ascendo processes Customer Personal Information (as defined in the CCPA Addendum) that is subject to the CCPA (as defined in the CCPA Addendum), the CCPA Addendum provided on, will apply. 2.3 Limitations. The rights granted herein are subject to the following restrictions (the “License Restrictions”). Customer will not directly or indirectly: (a) reverse engineer, decompile, disassemble, modify, create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code, object code or underlying structures, ideas or algorithms of the Services or any data related to the Services; (b) attempt to probe, scan, or test the vulnerability of the Services, breach the security or authentication measures of the Services without proper authorization, or willfully render any part of the Services unusable; (c) use or access the Services to develop a product or service that is competitive with Ascendo’s products or Services or engage in competitive analysis or benchmarking; (d) share, transfer, distribute, resell, lease, license, or assign Services or otherwise offer the Services on a standalone basis; or (e) otherwise, use the Services outside the scope expressly permitted hereunder and in the applicable Order Form. 2.4 Ascendo reserves the right to suspend Customer’s (or any User’s) access to the Services immediately (i) in the event that Customer breaches this Section 2.3 or Section 4 of this Agreement, or breaches any other provision of this Agreement and fails to correct that breach within the applicable cure period; or (ii) as it deems reasonably necessary to respond to any actual or potential security or availability concern that may affect customers or Users. Customer Responsibilities. (a) Customer will only use the Services in accordance with the Documentation and as set forth in this Agreement. Customer acknowledges that Ascendo’s provision of the Services is dependent on Customer providing all reasonably required cooperation (including the prompt provision of access to Customer’s applications, software systems, personnel, cooperation, and materials as reasonably required and any other access as may be specified in the applicable Order Form), and Customer will provide all such cooperation in a diligent and timely manner. (b) Customer will (i) be responsible for all use of the Services under its account (whether or not authorized), (ii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services and notify Ascendo promptly of any such unauthorized access or use and (iii) be responsible for obtaining and maintaining any equipment, software, and ancillary services needed to connect to, access or otherwise use the Services, including as set forth in the Documentation. The customer will be solely responsible for its failure to maintain such equipment, software, and services, and Ascendo will have no liability for such failure (including under any service level agreement, if applicable). In addition, the Customer will be responsible for ensuring that its systems (e.g., APIs) have sufficient bandwidth to use the Services. (c) Customer will not use the Services to transmit or provide to Ascendo any financial or medical information of any nature, or any sensitive personal data (e.g ., social security numbers, driver’s license numbers, birth dates, personal bank account numbers, passport or visa numbers, and credit card numbers). (d) Customer’s use of third-party products or services that are not licensed to Customer directly by Ascendo (“Third Party Services”) shall be governed solely by the terms and conditions applicable to such Third-Party Services, as agreed to between Customer and the third party. Ascendo does not endorse or support is not responsible for, and disclaims all liability with respect to Third Party Services, including without limitation, the privacy practices, data security processes, or other policies related to Third Party Services. The customer agrees to waive any claim against Ascendo with respect to any Third-Party Services. (e) Customer may enable integrations between the Services and Third-Party Services (each, an “Integration”). By enabling an Integration between the Services and its third-party Services, Customer is instructing Ascendo to share the Customer Data necessary to facilitate the Integration. The customer is responsible for providing any and all instructions to the Third-Party Service provider about the use and protection of Customer Data. Ascendo and Third-Party Service providers are not subprocessors of each other. (f) Customer acknowledges that the Services will require Users to share with Ascendo certain information which may include personal information regarding Users (such as usernames, passwords, email addresses and/or phone numbers) solely for the purposes of providing and improving the Services. Prior to authorizing an individual to become a User, Customer is fully responsible for obtaining the consent of that individual, in accordance with Applicable Law, to the use of his/her information by Ascendo, which use is described in Ascendo’s Services Privacy Notice, located at privacy policy. Customer represents and warrants that all such consents have been or will be obtained prior to authorizing any individual to become a User. (g) Customer will be fully responsible for Users’ compliance with this Agreement and any breach of this Agreement by a User shall be deemed to be a breach by Customer. Ascendo’s relationship is with Customer and not individual Users or third parties using the Services through Customer, and Customer will address all claims raised by its Users directly with Ascendo. Section 3: Fees 3.1 Fees. The Customer will pay Ascendo the fees set forth in the Order Form. Except as otherwise specified herein or in any applicable Order Form, (a) fees are quoted and payable in United States dollars and (b) payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable. Ascendo reserves the right to change the fees or applicable charges and to institute new charges and fees at the end of the initial term, as specified in the Order Form, or then-current renewal term, upon thirty (30) days prior notice to Customer (which may be sent by email). 3.2 Late Payment. Ascendo may suspend access to the Services immediately upon notice if the Customer fails to pay any amounts hereunder at least fifteen (15) days past the applicable due date. 3.3 Taxes. All amounts payable hereunder are exclusive of any sales, use, and other taxes or duties, however designated (collectively “Taxes”). The Customer will be solely responsible for payment of all Taxes, except for those taxes based on the income of Ascendo. The Customer will not withhold any taxes from any amounts due to Ascendo. Section 4: Proprietary Rights and Confidentiality 4.1 Proprietary Rights. As between the parties, Ascendo exclusively owns all rights, title, and interest in and to the Services and Ascendo’s Confidential Information, and Customer exclusively owns all rights, title, and interest in and to the Customer Data and Customer’s Confidential Information. 4.2 Feedback. Customers may from time to time provide Ascendo suggestions or comments for enhancements or improvements, new features or functionality, or other feedback (“Feedback ”) with respect to the Services. Ascendo will have full discretion to determine whether or not to proceed with the development of any requested enhancements, new features, or functionality. Ascendo will have the full, unencumbered right, without any obligation to compensate or reimburse the Customer, to use, incorporate, and otherwise fully exercise and exploit any such Feedback in connection with its products and services. 4.3 Confidentiality. Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose, or permit to be disclosed, the same directly or indirectly, to any third party without the other party’s prior written consent, except as otherwise permitted hereunder. However, either party may disclose Confidential Information (a) to its employees, officers, directors, attorneys, auditors, financial advisors, and other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality obligations consistent with those of this Agreement; and (b) as required by law (in which case the receiving party will provide the disclosing party with prior written notification thereof, will provide the disclosing party with the opportunity to contest such disclosure, and will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law. Neither party will disclose the terms of this Agreement to any third party, except that Ascendo may confidentially disclose such terms to actual or potential lenders, investors, or acquirers. Each party agrees to exercise due care in protecting Confidential Information from unauthorized use and disclosure. In the event of an actual or threatened breach of the provisions of this Section or the License Restrictions, the non-breaching party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. Each party will promptly notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Agreement. 4.4 Machine Learning and Aggregation. The Customer acknowledges that a fundamental component of the Services is the use of data aggregation and machine learning for the purpose of improving and providing Ascendo’s products and services. Notwithstanding anything to the contrary, Customer agrees that Ascendo is hereby granted the right to use (during and after the term hereof) information submitted using the Services to aggregate personally identifiable information and de-identify such information, including information related to vendors and train its algorithms internally through machine learning techniques for such purpose. 4.5 Performance Metrics. Customer agrees that Ascendo has the right to aggregate, collect, and analyze data and other information relating to the access or use of the Services by or on behalf of Customer or any User, including any performance, analytics, or statistical data and shall be free (during and after the term hereof) to (i) use such data and other information to improve Ascendo’s products and services, and (ii) disclose such data and other information solely in an aggregated and de-identified format. Section 5: Warranties and Disclaimers 5.1 Ascendo. Ascendo represents and warrants that it will not knowingly include, in the Services released to Users and provided to Customer hereunder, any computer code or other computer instructions, devices, or techniques, including without limitation those known as viruses, disabling devices, trojans, or time bombs, that intentionally disrupt, disable, harm, infect, defraud, damage, or otherwise impede in any manner, the operation of a network, computer program or computer system or any component thereof, including its security or User data. If, at any time, Ascendo fails to comply with the warranty in Section 5 .1, Customer may promptly notify Ascendo in writing of any such noncompliance. Ascendo will, within 30 days of receipt of such written notification, either correct the noncompliance or provide Customer with a plan for correcting the noncompliance. If the noncompliance is not corrected or if a reasonably acceptable correction plan is not established during such period, Customer may terminate this Agreement and receive a refund of any pre-paid but unearned subscription fees, prorated on a monthly basis, as its sole and exclusive remedy for such noncompliance. This provision does not apply to the Customer’s use of free Services. 5.2 Customer. Customer warrants that it has all rights necessary to provide any information, data or other materials that it provides hereunder, and to permit Ascendo to use the same as contemplated hereunder. 5.3 DISCLAIMERS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, EACH PARTY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON- INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE BASED ON PREDICTIVE STATISTICAL MODELS, AND ARE INTENDED TO AUGMENT THE EFFICIENCY OF, BUT NOT REPLACE, CUSTOMER’S IT HELPDESK. THE SERVICES MAY CONTAIN BUGS, MAKE ERRORS, OR MISINTERPRET IT ISSUES, AND IN SUCH CASES ASCENDO CAN DISENGAGE ANY FUNCTIONALITY OF THE SERVICES AT THE CUSTOMER’S REQUEST. ASCENDO DOES NOT REPRESENT OR WARRANT THAT ANY OR ALL IT HELPDESK TICKETS WILL BE RESOLVED OR THAT HUMAN INTERVENTION WILL NOT BE REQUIRED TO RESOLVE AN IT HELPDESK TICKET. 5.4 BETA PRODUCTS. FROM TIME TO TIME, CUSTOMERS MAY HAVE THE OPTION TO PARTICIPATE IN A PROGRAM WITH ASCENDO WHERE CUSTOMER GETS TO USE ALPHA OR BETA PRODUCTS, FEATURES, OR DOCUMENTATION (COLLECTIVELY, “BETA PRODUCTS”) OFFERED BY ASCENDO. THE BETA PRODUCTS ARE NOT GENERALLY AVAILABLE AND ARE PROVIDED “AS IS”. ASCENDO DOES NOT PROVIDE ANY INDEMNITIES, SERVICE LEVEL COMMITMENTS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, IN RELATION THERETO. CUSTOMERS OR ASCENDO MAY TERMINATE THE CUSTOMER’S ACCESS TO THE BETA PRODUCTS AT ANY TIME. Section 6: Indemnification 6.1 Indemnity by Ascendo. Ascendo will defend Customer against any claim, demand, suit, or proceeding (“ Claim ”) made or brought against Customer by a third party alleging that the use of the Services as permitted hereunder infringes a United States patent or copyright or misappropriates a trade secret and will indemnify Customer for any damages finally awarded against (or any settlement approved by Ascendo) Customer in connection with any such Claim; provided that (a) Customer will promptly notify Ascendo of such Claim, (b) Ascendo will have the sole and exclusive authority to defend and/or settle any such Claim (provided that Ascendo may not settle any Claim without Customer’s prior written consent, which will not be unreasonably withheld unless it unconditionally releases Customer of all related liability) and (c) Customer reasonably cooperates with Ascendo in connection therewith. If the use of the Services by Customer has become, or in Ascendo’s opinion is likely to become, the subject of any claim of infringement, Ascendo may at its option and expense (i) procure for Customer the right to continue using and receiving the Services as set forth hereunder; (ii) replace or modify the Services to make it non-infringing (with comparable functionality); or (iii) if the options in clauses (i) or (ii) are not reasonably practicable, terminate this Agreement and provide a pro-rata refund of any prepaid fees corresponding to the terminated portion of the applicable subscription term. Ascendo will have no liability or obligation with respect to any Claim if such Claim is caused in whole or in part by (A) compliance with designs, guidelines, plans, or specifications provided by Customer; (B) use of the Services by Customer not in accordance with this Agreement; (C) modification of the Services by any party other than Ascendo without Ascendo’s express consent; (D) Customer Confidential Information or (E) the combination, operation or use of the Services with other applications, portions of applications, product(s) or services where the Services would not by itself be infringing (clauses (A) through (E), “ Excluded Claims ”). This Section states Ascendo’s sole and exclusive liability and obligation, and Customer’s exclusive remedy, for any claim of any nature related to infringement or misappropriation of intellectual property. 6.2 Indemnification by Customer. Customer will defend Ascendo against any Claim made or brought against Ascendo by a third party arising out of the (i) Customer breach of any laws or regulations (including with respect to privacy); (ii) Customer’s or any User's use of the Services; (iii) Customer’s violation of any agreements it has with any User; or (iv) Excluded Claims, and Customer will indemnify Ascendo for any damages finally awarded against (or any settlement approved by Customer) Ascendo in connection with any such Claim; provided that (a) Ascendo will promptly notify Customer of such Claim, (b) Customer will have the sole and exclusive authority to defend and/or settle any such Claim (provided that Customer may not settle any Claim without Ascendo’s prior written consent, which will not be unreasonably withheld unless it unconditionally releases Ascendo of all liability) and (c) Ascendo reasonably cooperates with Customer in connection therewith. Section 7: Limitation of Liability UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL EITHER PARTY BE LIABLE TO THE OTHER UNDER THIS AGREEMENT FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, EVEN IF A REPRESENTATIVE OF SUCH PARTY HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) EXCLUDING A PARTY’S INDEMNIFICATION OBLIGATIONS OR THE BREACH OF SECTION 2.3 (LIMITATIONS), SECTION 2.4 (CUSTOMER RESPONSIBILITIES) OR SECTION 3 (FEES), ANY DIRECT DAMAGES, COSTS, OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY CUSTOMER UNDER THE APPLICABLE ORDER FORM DURING THE TWELVE (12) MONTHS PRECEDING THE INCIDENT OR CLAIM. Section 8: Termination 8.1 Term. The term of this Agreement will commence on the effective date of the initial Order Form and continue until terminated as set forth below. The initial term of each Order Form will begin on the Order Form effective date of such Order Form and will continue for the subscription term set forth therein. Except as set forth in such Order Form, the term of such Order Form will automatically renew for successive renewal terms equal to the length of the initial term of such Order Form, unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. 8.2 Termination. Each party may terminate this Agreement upon written notice to the other party if there are no Order Forms then in effect. Each party may also terminate this Agreement or the applicable Order Form upon written notice in the event (a) the other party commits any material breach of this Agreement or the applicable Order Form and fails to remedy such breach within thirty ( 3 0) days after written notice of such breach or (b) subject to applicable law, upon the other party’s liquidation, commencement of dissolution proceedings or assignment of substantially all its assets for the benefit of creditors, or if the other party become the subject of bankruptcy or similar proceeding that is not dismissed within sixty (60) days. 8.3 Survival. Upon termination of this Agreement, all rights and obligations will immediately terminate except that any terms or conditions that by their nature should survive such termination will survive, including the License Restrictions and terms and conditions relating to proprietary rights and confidentiality, disclaimers, indemnification, limitations of liability and termination and the general provisions below. Section 9: General 9.1 Export Compliance. Each party will comply with the export laws and regulations of the United States, European Union, and other applicable jurisdictions in providing and using the Services. 9.2 Publicity. Customer agrees that Ascendo may refer to Customer’s name and trademarks in Ascendo’s marketing materials and website; however, Ascendo will not use Customer’s name or trademarks in any other publicity (e.g., press releases, customer references, and case studies) without Customer’s prior written consent (which may be by email). 9.3 Assignment; Delegation. Neither party hereto may assign or otherwise transfer this Agreement, in whole or in part, without the other party’s prior written consent, except that either party may assign this Agreement without consent to a successor to all or substantially all of its assets or business related to this Agreement. Any attempted assignment, delegation, or transfer by either party in violation hereof will be null or void. Subject to the foregoing, this Agreement will be binding on the parties and their successors and assigns. 9.4 Amendment; Waiver. No amendment or modification to this Agreement, nor any waiver of any rights hereunder, will be effective unless assented to in writing by both parties. Any such waiver will be only to the specific provision and under the specific circumstances for which it was given and will not apply with respect to any repeated or continued violation of the same provision or any other provision. Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. 9.5 Relationship. Nothing contained herein will in any way constitute any association, partnership, agency, employment, or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third parties. 9.6 Unenforceability. If a court of competent jurisdiction determines that any provision of this Agreement is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Agreement will remain in full force and effect and bind the parties according to its terms. 9.7 Governing Law. This Agreement will be governed by the laws of the State of California, exclusive of its rules governing choice of law and conflict of laws. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. 9.8 Notices. Any notice required or permitted to be given hereunder will be given in writing by personal delivery, certified mail, return receipt requested, or by overnight delivery. Ascendo may provide notice using the information provided in the most recent Order Form and Customer may provide notice using the contact information provided on https://Ascendo.com . 9.9 Entire Agreement. This Agreement comprises the entire agreement between Customer and Ascendo with respect to its subject matter and supersedes all prior and contemporaneous proposals, statements, sales materials, or presentations and agreements (oral and written). No oral or written information or advice given by Ascendo, its agents, or employees will create a warranty or in any way increase the scope of the warranties in this Agreement. In the event of any conflict between this Agreement and the DPA or CCPA Addendum, the DPA and/or CCPA Addendum, as applicable, will govern 9.10 Force Majeure . Neither Party will be deemed in breach hereunder for any cessation, interruption, or delay in the performance of its obligations due to causes beyond its reasonable control (“ Force Majeure Event ”), including earthquake, flood, or other natural disasters, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared), cyber-attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. 9.11 Government Terms. Ascendo provides the Services, including related software and technology, for ultimate federal government end use solely in accordance with the terms of this Agreement. If Customer (or any of its customers) is an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Services, or any related documentation of any kind, including technical data, software, and manuals, is restricted by the terms of this Agreement. All other use is prohibited and no rights than those provided in this Agreement are conferred. The Services were developed fully at private expense. 9.12 Interpretation. For purposes hereof, “including” means “including without limitation”. For Security Questions Contact - ascendoinfosec@ascendo.ai Ready to learn more? Contact Us

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