Trusted By Countless organizations place their trust in us, knowing that we deliver exceptional results and unmatched reliability. Ascendo Product Tour - Experience our innovative solutions Revolutionize your customer service and support with our state-of-the-art AI-powered copilot. With over 1800 pre-built use cases, it delivers unparalleled support in managing and enhancing your customer interactions. Say goodbye to long wait times and hello to happy customers! AI Teammates Support Services AI Teammate Watch Demo Data Integration Cognitive Privacy Filter Watch Demo ServiceNow How to Use Ascendo AI in ServiceNow Watch Demo Knowledge Intelligence Knowledge Intelligence with Ascendo AI Watch Demo AI Resolve Junior Agent Troubleshooting a Problem to Resolution Watch Demo AI Resolve Agent Assist to Fully Automated Resolution Watch Demo AI Resolve Expert Agents Using Ascendo to Aid Solution Watch Demo AI Bot Customer Getting Self-Service Watch Demo AI Bot Customer to Agent Handoff through AI Bot Watch Demo Zendesk AI Companion for Zendesk Watch Demo Voice of the Customer Voice of the Customer Product Insights Watch Demo Confluence Magic of Ascendo with Confluence Spaces Watch Demo Confluence Constructing a bridge between Confluence and Ascendo Watch Demo Slack AI Agent Assist in Slack Watch Demo Slack Automatic Knowledge Creation in Slack Watch Demo Slack Using Slack as a Customer Support tool Watch Demo AI Inbox AI Omni Channel Inbox Watch Demo AI Inbox Agent Flow for Bots Watch Demo AI Inbox Filters in AI Box Watch Demo AI Inbox Automatic Agent Assignment Watch Demo AI Inbox Agent Swarming through Ascendo AI Watch Demo AI Inbox Agent-Initiated Ticket Creation for Escalated Interactions Watch Demo Salesforce AI Companion for Salesforce Watch Demo Voice of the Customer Auto Categorization of Issues Watch Demo Voice of the Customer Unveiling Ticket Intent Watch Demo Voice of the Customer Setting Abstraction Levels of Ticket Categorization Watch Demo Voice of the Customer Streamline Product Feedback Watch Demo Voice of the Customer Building Smarter Knowledge Bases Watch Demo AI Field Service Fully Autonomous Field Service Management Watch Demo Cognitive AI for Tickets/Cases Cognitive AI for Next-Gen Ticketing Watch Demo Ticket Free Resolution for Issues NO TICKETS Support Watch Demo ServiceNow Constructing a bridge between ServiceNow and Ascendo Watch Demo Support Channels Multiple AI Bots Watch Demo ServiceNow AI Companion for ServiceNow Watch Demo AI Field Service Ascendo Gen AI Agents for Field Service Management Watch Demo Data Integration PDF Parser Watch Demo Trusted by Testimonials Immerse yourself in the inspiring stories of our customers who have found immense joy in our product. "Testimonials"

Get started to learn from every customer interaction throughout this journey Read Now Chat GPT Ascendo has compiled some of the best examples and information regarding ChatGPT's usage from the experience shared by its users. We have gathered excellent examples of in-depth material, including articles, videos, and other resources categorized by particular user types. ​ Any conversation can be improved and made more interesting with the help of instructions. For instance, instructions can be used to outline the appropriate language to use, the tone of the talk, and the subjects that should be covered.The best use of ChatGPT requires knowledgeable prompts. Download now Chat GPT To use ChatGPT effectively, prompts are essential since they set the tone and structure for the conversation. ChatGPT can create more profound and interesting conversations when given the correct prompts. Prompts can be anything from commands to questions to requests for more information. Ready to learn more? Contact Us

Get started to learn from every customer interaction throughout this journey Read Now Chat GPT Ascendo has compiled some of the best examples and information regarding ChatGPT's usage from the experience shared by its users. We have gathered excellent examples of in-depth material, including articles, videos, and other resources categorized by particular user types. ​ Any conversation can be improved and made more interesting with the help of instructions. For instance, instructions can be used to outline the appropriate language to use, the tone of the talk, and the subjects that should be covered.The best use of ChatGPT requires knowledgeable prompts. Download now Chat GPT To use ChatGPT effectively, prompts are essential since they set the tone and structure for the conversation. ChatGPT can create more profound and interesting conversations when given the correct prompts. Prompts can be anything from commands to questions to requests for more information. Ready to learn more? Contact Us

Hurry! Registration for Upcoming Webinar is live Reacting to service requests is a huge expense for organizations. Service centers spend significant time just categorizing the reported symptom into a problem, and schedule more than 70% of the support engineers reactively because of a reported problem. Register Now In order to maximize our resources, we must focus on improving agent and customer experience by unlocking unique value from our customer interactions. In this webinar, we will reveal How AI-powered insights from the entire customer journey can help you be the voice of the customer. You will find that these insights provide proactive rather than reactive support. As a support leader, you shall find how unlocking value from each interaction can be used to empower support agents, and in turn, delight end customers. Register Now for Webinar See you there Name Please enter the valid name Work Mail Please enter the valid Business Email address Submit Please check your inbox

AI Bot and AI Search Implementation guide August 30, 2022 A no code way to integrate Ascendo AI Search and AI Bot. Read More Slack Implementation guide August 30, 2022 A comprehensive guide to install Ascendo application within your Slack workspace with no code. Read More Slack Install guide August 30, 2022 A no code way to install Ascendo application within your Slack workspace. Read More Guides Ascendo Install and Implementation guides ​ Ready to learn more? Contact Us

Ascendo AI FSM Copilot

Escalation Management Guide For Proactive Support Teams Every customer support team member is on a constant quest to satisfy every interaction with the customer to the fullest extent. They are on a constant lookout to try and minimize conflicts so it doesn't escalate. They keep an eye on something / anything that leaves customers agitated or frustrated. But escalations do happen. Some interactions do leave customers agitated or frustrated. It is a necessary byproduct to find unique feedback and perspectives and use it to improve improve the Support Experience. Here are the most important things to know about customer escalation management in day-to-day customer support. This whitepaper will go through the deeper aspects of Escalation management: What is Customer Escalation? Common Reasons For Escalations Types of Escalation Escalation Management Playbook Proactive Escalation Management A Brief Overview of Ascendo AI Think different in order to change the rules. By definition, if you don’t change the rules you aren’t a revolutionary, and if you don’t think different, you won’t change the rules. Download the full whitepaper to read more on this... More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Why do we call ourselves a CRM Copilot? Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications. Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Auto Categorization at Ascendo In Modern Support Experience, one of the greatest challenges that industries face is to identify the Root Cause and Symptoms of the high volume of issues coming in at an incredible velocity. With the gathered data from multiple data sources and immensely varied information, it gets harder to identify and establish the latent causes for problems. Ascendo brings to you one of its most utilized and successful components, Auto Categorization, which is built on state-of-the-art Natural Language Processing techniques and Deep Learning algorithms. Understanding the Problem: Data in the real world is very convoluted and keeps evolving with time. As products and tools continue to improve, the number of issues and types of issues also increase. These issues keep changing with product changes and can evolve into something similar to what was faced before or extremely unique to how the product has evolved. Almost every industry today suffers from exponential growth in issues. The complexity of issues keeps raising the graph of data points. This pattern hardly stabilizes with growth in product stack and integrations. Currently, support agents tend to spend more than 50% of their time evaluating the problems, let alone finding the right solutions. Historical information needs to be crystal clear to understand the data based on past information. Making past data expertly classified and immaculately accurate is a task that is extremely time-consuming and strenuous. It is not difficult just because of the enormity of the data, but also due to inconsistencies in human thinking. When issues are being described by the end customers, people describe problems in their own ways without adding any context to the components of those problems. Moreover, agents and other experts could think of multiple solutions, causes, and symptoms for the same problems which increases the complexity of normalizing your data, therefore introducing multiple ways to understand the same type of data points. The standard way of solving this problem is to make use of expert knowledge. This method introduces multiple points of consideration, making the available solution hard to be implemented: Thousands of historical data points are needed. Each data point needs to be filled in with expert knowledge and accurately defined. Even for a small support team, about 17.5 hours per week is spent manually classifying problems. Multiple people talk about the same issue differently! The list of problems keeps expanding as the product expands Possibility of multiple unknown issues Mapping new problems with the existing list of problems causes inaccurate classes of category assignment Inaccurate learning Manual work hurts getting the Voice of the customer feedback into the product in a timely manner Not understanding issues in real time is an impediment to providing proactive support. Ascendo Recommendation Engine: Ascendo aims to make the support experience as easy as possible for its customers. The solution has to be simple, smart, efficient, fully integrated with data sources, and most importantly requires little effort and time for users. The solution also has to bring expert knowledge into learning and has to be a continuous learning engine. The feedback loop could simply confirm and enhance automatically created root causes that groups multiple problems into their own bucket. Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Why do we call ourselves a CRM Copilot? Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications. Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Why Ascendo Businesses these days receive hundreds and even thousands of customer queries daily. For any customer service representative, it becomes tremendously difficult to keep track of these issues, specifically because of the three Vs Volume Velocity and Variety With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, it adds exponential complexity to the process of unearthing trends in the data. This data can be created from various data sources including customer-created tickets, service requests, bots, customer reviews, case objects from different CRMs, help articles, or even FAQs. While these datasets share the same ground of belonging to customer interactions, they all can have extreme differences in terms of unearthing actual actions to be derived from them. At Ascendo, we call these “Interactions”. What is common across these interactions is that they deal with symptoms/problems/ that a customer needs. Each of them needs an understanding of what the “root cause” of the request is. Then the root cause should be mapped to the relevant solution/knowledge to surface it back to the customer. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Why do we call ourselves a CRM Copilot? Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications. Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Knowledge Management to Knowledge Intelligence Traditional knowledge management (KM) struggles to keep up with the ever-changing needs of businesses. This white paper proposes Knowledge Intelligence (KI) as a solution. KI leverages AI to transform KM from a static system to a dynamic assistant for customer support teams. KI goes beyond finding information. It can learn and create knowledge, identify knowledge gaps, and share expertise across teams. This paper also introduces Knowledge Centered Intelligence (KCI) - a comprehensive approach to KI. KCI utilizes AI to identify high-value content, connect knowledge across departments, and guide knowledge workflows. Implementing KCI offers numerous benefits such as identifying common customer issues, improving content quality, and optimizing self-service options. It empowers businesses to deliver exceptional customer service through a foundation of knowledge and intelligence. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Why do we call ourselves a CRM Copilot? Understand the nuances between AI Assistants, Agents, and Copilots. Explore their focus, interaction levels, and real-world applications. Chatbot vs Conversational AI Choosing the Right Solution for the Support Teams As businesses increasingly rely on automated tools to enhance customer service and... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us