Review Ascendo.ai’s terms of service outlining user responsibilities, legal rights, and conditions for accessing our AI-powered platform and services Terms Read Below Terms Terms of Service (“ Agreement ”) constitute a contract between Ascendo.AI (“Ascendo”), and you, the customer that has signed up for the Services and agreed to the terms of this Agreement (“ Customer ”). Ascendo wishes to provide and you wish to have the right to access pursuant to the terms of this Agreement, a subscription service. This Agreement includes and incorporates the Order Form with which you purchased the Services and any subsequent Order Forms (submitted in written or electronic form). By accessing or using the Services, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company, organization or other entity, you represent that you have such authority to bind such entity and are agreeing to this Agreement on behalf of such entity. If you do not have such authority to enter into this Agreement or do not agree with these terms and conditions, you may not use the Services. Last Updated: May 17, 2023 Ascendo Terms of Service Section 1: Definitions 1.1 The following terms, when used in this Agreement will have the following meanings: “Confidential Information” means any information or data disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding disclosure. However, “Confidential Information” will not include any information which (a) is in the public domain through no fault of receiving party; (b) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (c) was properly disclosed to receiving party, without restriction, by another person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information. “Documentation” means the printed and digital instructions, online help files, technical documentation, and user manuals made available by Ascendo for the Services, which Ascendo may modify from time to time. “Order Form” means an invoice, order form, quote, or other similar document that sets forth the specific Services and pricing therefore, and that references this Agreement and is mutually executed by the parties. “Services” means the SaaS-based platform and Software products ordered by or made available to the Customer under an Order Form (collectively with the described services in the applicable Order Form or Documentation). “Software” means Ascendo proprietary software which may integrate with Customer’s Third-Party Services, network or applications, as provided in the Documentation and any updates, fixes, or patches developed from time to time. Section 2: Services 2.1 Provision of Ascendo Platform. Subject to the terms and conditions of this Agreement, Ascendo hereby grants Customer and its registered employees and contractors (“Users”) a non-exclusive, non-sublicensable, non-transferable license to use and access the Services. The Services are subject to modification from time to time at Ascendo’s sole discretion, provided the modifications do not materially diminish the functionality of the Services provided by Ascendo. 2.2 Data Security. Ascendo maintains a commercially reasonable security program that is designed to (i) ensure the security and integrity of Customer data uploaded by or on behalf of Customer to the Services (“Customer Data”); (ii) protect against threats or hazards to the security or integrity of Customer Data; and (iii) prevent unauthorized access to Customer Data. Solely if and to the extent Ascendo processes Customer Personal Data (as defined in the DPA) that is subject to the GDPR (as defined in the DPA), the GDPR Data Processing Addendum provided onhttps://www.ascendo.ai/security-standards will apply (“DPA”). Solely if and to the extent Ascendo processes Customer Personal Information (as defined in the CCPA Addendum) that is subject to the CCPA (as defined in the CCPA Addendum), the CCPA Addendum provided on, will apply. 2.3 Limitations. The rights granted herein are subject to the following restrictions (the “License Restrictions”). Customer will not directly or indirectly: (a) reverse engineer, decompile, disassemble, modify, create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code, object code or underlying structures, ideas or algorithms of the Services or any data related to the Services; (b) attempt to probe, scan, or test the vulnerability of the Services, breach the security or authentication measures of the Services without proper authorization, or willfully render any part of the Services unusable; (c) use or access the Services to develop a product or service that is competitive with Ascendo’s products or Services or engage in competitive analysis or benchmarking; (d) share, transfer, distribute, resell, lease, license, or assign Services or otherwise offer the Services on a standalone basis; or (e) otherwise, use the Services outside the scope expressly permitted hereunder and in the applicable Order Form. 2.4 Ascendo reserves the right to suspend Customer’s (or any User’s) access to the Services immediately (i) in the event that Customer breaches this Section 2.3 or Section 4 of this Agreement, or breaches any other provision of this Agreement and fails to correct that breach within the applicable cure period; or (ii) as it deems reasonably necessary to respond to any actual or potential security or availability concern that may affect customers or Users. Customer Responsibilities. (a) Customer will only use the Services in accordance with the Documentation and as set forth in this Agreement. Customer acknowledges that Ascendo’s provision of the Services is dependent on Customer providing all reasonably required cooperation (including the prompt provision of access to Customer’s applications, software systems, personnel, cooperation, and materials as reasonably required and any other access as may be specified in the applicable Order Form), and Customer will provide all such cooperation in a diligent and timely manner. (b) Customer will (i) be responsible for all use of the Services under its account (whether or not authorized), (ii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services and notify Ascendo promptly of any such unauthorized access or use and (iii) be responsible for obtaining and maintaining any equipment, software, and ancillary services needed to connect to, access or otherwise use the Services, including as set forth in the Documentation. The customer will be solely responsible for its failure to maintain such equipment, software, and services, and Ascendo will have no liability for such failure (including under any service level agreement, if applicable). In addition, the Customer will be responsible for ensuring that its systems (e.g., APIs) have sufficient bandwidth to use the Services. (c) Customer will not use the Services to transmit or provide to Ascendo any financial or medical information of any nature, or any sensitive personal data (e.g ., social security numbers, driver’s license numbers, birth dates, personal bank account numbers, passport or visa numbers, and credit card numbers). (d) Customer’s use of third-party products or services that are not licensed to Customer directly by Ascendo (“Third Party Services”) shall be governed solely by the terms and conditions applicable to such Third-Party Services, as agreed to between Customer and the third party. Ascendo does not endorse or support is not responsible for, and disclaims all liability with respect to Third Party Services, including without limitation, the privacy practices, data security processes, or other policies related to Third Party Services. The customer agrees to waive any claim against Ascendo with respect to any Third-Party Services. (e) Customer may enable integrations between the Services and Third-Party Services (each, an “Integration”). By enabling an Integration between the Services and its third-party Services, Customer is instructing Ascendo to share the Customer Data necessary to facilitate the Integration. The customer is responsible for providing any and all instructions to the Third-Party Service provider about the use and protection of Customer Data. Ascendo and Third-Party Service providers are not subprocessors of each other. (f) Customer acknowledges that the Services will require Users to share with Ascendo certain information which may include personal information regarding Users (such as usernames, passwords, email addresses and/or phone numbers) solely for the purposes of providing and improving the Services. Prior to authorizing an individual to become a User, Customer is fully responsible for obtaining the consent of that individual, in accordance with Applicable Law, to the use of his/her information by Ascendo, which use is described in Ascendo’s Services Privacy Notice, located at privacy policy. Customer represents and warrants that all such consents have been or will be obtained prior to authorizing any individual to become a User. (g) Customer will be fully responsible for Users’ compliance with this Agreement and any breach of this Agreement by a User shall be deemed to be a breach by Customer. Ascendo’s relationship is with Customer and not individual Users or third parties using the Services through Customer, and Customer will address all claims raised by its Users directly with Ascendo. Section 3: Fees 3.1 Fees. The Customer will pay Ascendo the fees set forth in the Order Form. Except as otherwise specified herein or in any applicable Order Form, (a) fees are quoted and payable in United States dollars and (b) payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable. Ascendo reserves the right to change the fees or applicable charges and to institute new charges and fees at the end of the initial term, as specified in the Order Form, or then-current renewal term, upon thirty (30) days prior notice to Customer (which may be sent by email). 3.2 Late Payment. Ascendo may suspend access to the Services immediately upon notice if the Customer fails to pay any amounts hereunder at least fifteen (15) days past the applicable due date. 3.3 Taxes. All amounts payable hereunder are exclusive of any sales, use, and other taxes or duties, however designated (collectively “Taxes”). The Customer will be solely responsible for payment of all Taxes, except for those taxes based on the income of Ascendo. The Customer will not withhold any taxes from any amounts due to Ascendo. Section 4: Proprietary Rights and Confidentiality 4.1 Proprietary Rights. As between the parties, Ascendo exclusively owns all rights, title, and interest in and to the Services and Ascendo’s Confidential Information, and Customer exclusively owns all rights, title, and interest in and to the Customer Data and Customer’s Confidential Information. 4.2 Feedback. Customers may from time to time provide Ascendo suggestions or comments for enhancements or improvements, new features or functionality, or other feedback (“Feedback ”) with respect to the Services. Ascendo will have full discretion to determine whether or not to proceed with the development of any requested enhancements, new features, or functionality. Ascendo will have the full, unencumbered right, without any obligation to compensate or reimburse the Customer, to use, incorporate, and otherwise fully exercise and exploit any such Feedback in connection with its products and services. 4.3 Confidentiality. Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose, or permit to be disclosed, the same directly or indirectly, to any third party without the other party’s prior written consent, except as otherwise permitted hereunder. However, either party may disclose Confidential Information (a) to its employees, officers, directors, attorneys, auditors, financial advisors, and other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality obligations consistent with those of this Agreement; and (b) as required by law (in which case the receiving party will provide the disclosing party with prior written notification thereof, will provide the disclosing party with the opportunity to contest such disclosure, and will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law. Neither party will disclose the terms of this Agreement to any third party, except that Ascendo may confidentially disclose such terms to actual or potential lenders, investors, or acquirers. Each party agrees to exercise due care in protecting Confidential Information from unauthorized use and disclosure. In the event of an actual or threatened breach of the provisions of this Section or the License Restrictions, the non-breaching party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. Each party will promptly notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Agreement. 4.4 Machine Learning and Aggregation. The Customer acknowledges that a fundamental component of the Services is the use of data aggregation and machine learning for the purpose of improving and providing Ascendo’s products and services. Notwithstanding anything to the contrary, Customer agrees that Ascendo is hereby granted the right to use (during and after the term hereof) information submitted using the Services to aggregate personally identifiable information and de-identify such information, including information related to vendors and train its algorithms internally through machine learning techniques for such purpose. 4.5 Performance Metrics. Customer agrees that Ascendo has the right to aggregate, collect, and analyze data and other information relating to the access or use of the Services by or on behalf of Customer or any User, including any performance, analytics, or statistical data and shall be free (during and after the term hereof) to (i) use such data and other information to improve Ascendo’s products and services, and (ii) disclose such data and other information solely in an aggregated and de-identified format. Section 5: Warranties and Disclaimers 5.1 Ascendo. Ascendo represents and warrants that it will not knowingly include, in the Services released to Users and provided to Customer hereunder, any computer code or other computer instructions, devices, or techniques, including without limitation those known as viruses, disabling devices, trojans, or time bombs, that intentionally disrupt, disable, harm, infect, defraud, damage, or otherwise impede in any manner, the operation of a network, computer program or computer system or any component thereof, including its security or User data. If, at any time, Ascendo fails to comply with the warranty in Section 5 .1, Customer may promptly notify Ascendo in writing of any such noncompliance. Ascendo will, within 30 days of receipt of such written notification, either correct the noncompliance or provide Customer with a plan for correcting the noncompliance. If the noncompliance is not corrected or if a reasonably acceptable correction plan is not established during such period, Customer may terminate this Agreement and receive a refund of any pre-paid but unearned subscription fees, prorated on a monthly basis, as its sole and exclusive remedy for such noncompliance. This provision does not apply to the Customer’s use of free Services. 5.2 Customer. Customer warrants that it has all rights necessary to provide any information, data or other materials that it provides hereunder, and to permit Ascendo to use the same as contemplated hereunder. 5.3 DISCLAIMERS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, EACH PARTY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON- INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE BASED ON PREDICTIVE STATISTICAL MODELS, AND ARE INTENDED TO AUGMENT THE EFFICIENCY OF, BUT NOT REPLACE, CUSTOMER’S IT HELPDESK. THE SERVICES MAY CONTAIN BUGS, MAKE ERRORS, OR MISINTERPRET IT ISSUES, AND IN SUCH CASES ASCENDO CAN DISENGAGE ANY FUNCTIONALITY OF THE SERVICES AT THE CUSTOMER’S REQUEST. ASCENDO DOES NOT REPRESENT OR WARRANT THAT ANY OR ALL IT HELPDESK TICKETS WILL BE RESOLVED OR THAT HUMAN INTERVENTION WILL NOT BE REQUIRED TO RESOLVE AN IT HELPDESK TICKET. 5.4 BETA PRODUCTS. FROM TIME TO TIME, CUSTOMERS MAY HAVE THE OPTION TO PARTICIPATE IN A PROGRAM WITH ASCENDO WHERE CUSTOMER GETS TO USE ALPHA OR BETA PRODUCTS, FEATURES, OR DOCUMENTATION (COLLECTIVELY, “BETA PRODUCTS”) OFFERED BY ASCENDO. THE BETA PRODUCTS ARE NOT GENERALLY AVAILABLE AND ARE PROVIDED “AS IS”. ASCENDO DOES NOT PROVIDE ANY INDEMNITIES, SERVICE LEVEL COMMITMENTS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, IN RELATION THERETO. CUSTOMERS OR ASCENDO MAY TERMINATE THE CUSTOMER’S ACCESS TO THE BETA PRODUCTS AT ANY TIME. Section 6: Indemnification 6.1 Indemnity by Ascendo. Ascendo will defend Customer against any claim, demand, suit, or proceeding (“ Claim ”) made or brought against Customer by a third party alleging that the use of the Services as permitted hereunder infringes a United States patent or copyright or misappropriates a trade secret and will indemnify Customer for any damages finally awarded against (or any settlement approved by Ascendo) Customer in connection with any such Claim; provided that (a) Customer will promptly notify Ascendo of such Claim, (b) Ascendo will have the sole and exclusive authority to defend and/or settle any such Claim (provided that Ascendo may not settle any Claim without Customer’s prior written consent, which will not be unreasonably withheld unless it unconditionally releases Customer of all related liability) and (c) Customer reasonably cooperates with Ascendo in connection therewith. If the use of the Services by Customer has become, or in Ascendo’s opinion is likely to become, the subject of any claim of infringement, Ascendo may at its option and expense (i) procure for Customer the right to continue using and receiving the Services as set forth hereunder; (ii) replace or modify the Services to make it non-infringing (with comparable functionality); or (iii) if the options in clauses (i) or (ii) are not reasonably practicable, terminate this Agreement and provide a pro-rata refund of any prepaid fees corresponding to the terminated portion of the applicable subscription term. Ascendo will have no liability or obligation with respect to any Claim if such Claim is caused in whole or in part by (A) compliance with designs, guidelines, plans, or specifications provided by Customer; (B) use of the Services by Customer not in accordance with this Agreement; (C) modification of the Services by any party other than Ascendo without Ascendo’s express consent; (D) Customer Confidential Information or (E) the combination, operation or use of the Services with other applications, portions of applications, product(s) or services where the Services would not by itself be infringing (clauses (A) through (E), “ Excluded Claims ”). This Section states Ascendo’s sole and exclusive liability and obligation, and Customer’s exclusive remedy, for any claim of any nature related to infringement or misappropriation of intellectual property. 6.2 Indemnification by Customer. Customer will defend Ascendo against any Claim made or brought against Ascendo by a third party arising out of the (i) Customer breach of any laws or regulations (including with respect to privacy); (ii) Customer’s or any User's use of the Services; (iii) Customer’s violation of any agreements it has with any User; or (iv) Excluded Claims, and Customer will indemnify Ascendo for any damages finally awarded against (or any settlement approved by Customer) Ascendo in connection with any such Claim; provided that (a) Ascendo will promptly notify Customer of such Claim, (b) Customer will have the sole and exclusive authority to defend and/or settle any such Claim (provided that Customer may not settle any Claim without Ascendo’s prior written consent, which will not be unreasonably withheld unless it unconditionally releases Ascendo of all liability) and (c) Ascendo reasonably cooperates with Customer in connection therewith. Section 7: Limitation of Liability UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL EITHER PARTY BE LIABLE TO THE OTHER UNDER THIS AGREEMENT FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, EVEN IF A REPRESENTATIVE OF SUCH PARTY HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) EXCLUDING A PARTY’S INDEMNIFICATION OBLIGATIONS OR THE BREACH OF SECTION 2.3 (LIMITATIONS), SECTION 2.4 (CUSTOMER RESPONSIBILITIES) OR SECTION 3 (FEES), ANY DIRECT DAMAGES, COSTS, OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY CUSTOMER UNDER THE APPLICABLE ORDER FORM DURING THE TWELVE (12) MONTHS PRECEDING THE INCIDENT OR CLAIM. Section 8: Termination 8.1 Term. The term of this Agreement will commence on the effective date of the initial Order Form and continue until terminated as set forth below. The initial term of each Order Form will begin on the Order Form effective date of such Order Form and will continue for the subscription term set forth therein. Except as set forth in such Order Form, the term of such Order Form will automatically renew for successive renewal terms equal to the length of the initial term of such Order Form, unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. 8.2 Termination. Each party may terminate this Agreement upon written notice to the other party if there are no Order Forms then in effect. Each party may also terminate this Agreement or the applicable Order Form upon written notice in the event (a) the other party commits any material breach of this Agreement or the applicable Order Form and fails to remedy such breach within thirty ( 3 0) days after written notice of such breach or (b) subject to applicable law, upon the other party’s liquidation, commencement of dissolution proceedings or assignment of substantially all its assets for the benefit of creditors, or if the other party become the subject of bankruptcy or similar proceeding that is not dismissed within sixty (60) days. 8.3 Survival. Upon termination of this Agreement, all rights and obligations will immediately terminate except that any terms or conditions that by their nature should survive such termination will survive, including the License Restrictions and terms and conditions relating to proprietary rights and confidentiality, disclaimers, indemnification, limitations of liability and termination and the general provisions below. Section 9: General 9.1 Export Compliance. Each party will comply with the export laws and regulations of the United States, European Union, and other applicable jurisdictions in providing and using the Services. 9.2 Publicity. Customer agrees that Ascendo may refer to Customer’s name and trademarks in Ascendo’s marketing materials and website; however, Ascendo will not use Customer’s name or trademarks in any other publicity (e.g., press releases, customer references, and case studies) without Customer’s prior written consent (which may be by email). 9.3 Assignment; Delegation. Neither party hereto may assign or otherwise transfer this Agreement, in whole or in part, without the other party’s prior written consent, except that either party may assign this Agreement without consent to a successor to all or substantially all of its assets or business related to this Agreement. Any attempted assignment, delegation, or transfer by either party in violation hereof will be null or void. Subject to the foregoing, this Agreement will be binding on the parties and their successors and assigns. 9.4 Amendment; Waiver. No amendment or modification to this Agreement, nor any waiver of any rights hereunder, will be effective unless assented to in writing by both parties. Any such waiver will be only to the specific provision and under the specific circumstances for which it was given and will not apply with respect to any repeated or continued violation of the same provision or any other provision. Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. 9.5 Relationship. Nothing contained herein will in any way constitute any association, partnership, agency, employment, or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third parties. 9.6 Unenforceability. If a court of competent jurisdiction determines that any provision of this Agreement is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Agreement will remain in full force and effect and bind the parties according to its terms. 9.7 Governing Law. This Agreement will be governed by the laws of the State of California, exclusive of its rules governing choice of law and conflict of laws. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. 9.8 Notices. Any notice required or permitted to be given hereunder will be given in writing by personal delivery, certified mail, return receipt requested, or by overnight delivery. Ascendo may provide notice using the information provided in the most recent Order Form and Customer may provide notice using the contact information provided on https://Ascendo.com . 9.9 Entire Agreement. This Agreement comprises the entire agreement between Customer and Ascendo with respect to its subject matter and supersedes all prior and contemporaneous proposals, statements, sales materials, or presentations and agreements (oral and written). No oral or written information or advice given by Ascendo, its agents, or employees will create a warranty or in any way increase the scope of the warranties in this Agreement. In the event of any conflict between this Agreement and the DPA or CCPA Addendum, the DPA and/or CCPA Addendum, as applicable, will govern 9.10 Force Majeure . Neither Party will be deemed in breach hereunder for any cessation, interruption, or delay in the performance of its obligations due to causes beyond its reasonable control (“ Force Majeure Event ”), including earthquake, flood, or other natural disasters, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared), cyber-attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. 9.11 Government Terms. Ascendo provides the Services, including related software and technology, for ultimate federal government end use solely in accordance with the terms of this Agreement. If Customer (or any of its customers) is an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Services, or any related documentation of any kind, including technical data, software, and manuals, is restricted by the terms of this Agreement. All other use is prohibited and no rights than those provided in this Agreement are conferred. The Services were developed fully at private expense. 9.12 Interpretation. For purposes hereof, “including” means “including without limitation”. For Security Questions Contact - ascendoinfosec@ascendo.ai Ready to learn more? Contact Us

Should Companies use Slack or Teams with Their Customers? When you are working with clients on long and complicated projects, nothing is more important than maintaining good lines of communication. Having constant and transparent communication with your clients can help improve your relationship with the client while ensuring that everyone’s time and money are being used effectively. While email and phone calls are the primary forms of communication in business, these methods can be ineffective uses of time and lead to instances of misinterpretation. That is why, when it comes to long-term customer relationships, using a messaging service like Slack or Microsoft Teams can help boost productivity and client satisfaction. These services allow you to stay in constant contact with your customers and shorten the feedback loop, allowing your team to deliver the highest quality product or service in a timely manner. Although these messaging services were built with internal communication in mind, adapting them to client communications takes a bit of adjustment. One popular method of adapting these existing systems for a new purpose is using plugins like Ascendo. These tools provide additional capabilities to handle the different needs of being in constant communication with clients. Unlike Slack’s or Microsoft Team’s normal features, Ascendo allows businesses to better manage customer issues, concerns, and questions and collaborate effectively. With Ascendo you can use ticketing tools, lead discussions about certain files, leverage AI-powered search for easy use, and unlock customer insights not seen before. Companies using Ascendo have already seen huge improvements in customer satisfaction scores and net promoter scores. Download the full whitepaper to read more on this. More White Papers Auto categorization 01 Ascendo brings to you one of its most utilized and successful components, Auto Categorization, that is built on state of the art Natural Language Processing techniques and Deep Learning algorithms. AI Based Modern Support Experience 02 Businesses these days receive hundreds and even thousands of customer queries daily. Get started to transform complicated client communications on Slack to smooth, AI assisted interactions 03 Should Companies use Slack or Teams with Their Customers? Escalation Management Guide for proactive support teams 04 The term escalation refers to the action where the issue and the details of a customer interaction is sent higher up the chain, sometimes to the CEO level. View All Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take it forward on your social media channels! Read all Ready to learn more? Contact Us

Careers at Ascendo. Join our passionate team & shape the future of customer support with Generative AI. Continuous learning & growth are encouraged. Join Our Team We are hiring! Do you have a curiosity to learn? Are you responsible and accountable to deliver what you promised? Are you not afraid to make mistakes? But ready to learn so the same mistake doesn't happen again? If so, you will be a great fit for Ascendo! HR Specialist Full Time Remote Read more Marketing Lead Full Time Chennai, Tamil Nadu, India Read more Junior Python Developer Full Time Chennai, Tamil Nadu, India Read more Angular Frontend Developer Full Time Remote, United States Read more Customer Support Customer Support Remote Read more SEO Specialist Part Time Remote, United States Read more PR and Outreach Event Management Freelance / Intern Remote, United States Read more Graphic Design Intern Remote, United States Read more Product Designer Intern / Full time Fresher Remote, United States Read more Digital Marketer Part Time Remote Read more Sales Development Representative Full Time Remote Read more Machine Learning Engineering Intern Intern Remote, United States Read more Web Developer Full Time Remote, United States Read more We at Ascendo, believe in a healthy culture dedicated to work and fun. We are a team who works hard, feels proud, and stays real and humble. You may not be a perfect match, but our team can shape you to be the best. If this sounds cool to you, you will be successful here! Dive into the world of human-machine interactions, empowering the experiences while reducing the effort and time for super complex issues. We look forward to someone who considers the product as his goal and swims through with us in building the best possible product that leverages the latest technologies for doing good. Learning never stops, and we take care that we are constantly innovating. Come join us and make wonders with AI and ML. We're looking for people to join the team who are as excited as we are to help build the product that empowers the future of customer support and experiences. Who Excels at Ascendo? Our Culture Open Positions

Streamline customer support with Ascendo AI’s Zendesk integration—automate ticket triage, accelerate resolution times, and boost agent productivity using AI. Ascendo for Zendesk Our Challenge Current State of Support Experience Sign up for free In light of the declining average Customer Experience (CX) scores in recent years, notably reaching a current low of 48.6, there is an urgent imperative to enhance the support experience. The amount and speed of customer inquiries, coming from various channels and sources, are making it tough to improve the support experience. With unstructured data and disconnected systems and data sources, support agents find themselves constantly in firefighting mode. This will lead to a longer first-time fixing and escalations for the support tickets. Consequently, this situation results in prolonged resolution times for initial fixes and an increase in escalations for support tickets. Our Joint Solution Ascendo- A Co-Pilot for Proactive Support Ascendo AI is a co-pilot for support and service teams. Ascendo shares relevant solutions, predicts precise debugging steps, and refines knowledge just like what an expert would have done. Ascendo provides a highly accurate game plan for complex expert, remote, field, contact center, or self-service support. Using Ascendo's superior AI explainability, teams reduce resolution time and escalations, and identify patterns to become proactive. Ascendo with ResolveGPT Capabilities Ascendo ResolveGPT embedded as a tab with Zendesk. Ascendo ResolveGPT provides relevant portions of past references with superior AI explainability. It will not only understand the intent behind the problem of support ticket but also provide sentiment analysis and solution with Gen AI summarization. Resolve issues as they arise. Know what questions come from customers and how agents respond. Connect with an existing knowledge base or automatically create new knowledge from conversations. Improve only the knowledge that is required to meet your Self-Service and agent quality goals. Knowledge Intelligence Ascendo transforms customer support by offering accurate, efficient, and innovative solutions that empower support teams and enhance customer experiences. With the ability to integrate seamlessly into Zendesk and access data from various sources, Ascendo becomes a reliable tool in the hands of support professionals. In conclusion, Ascendo AI represents a significant advancement in the field of customer support, addressing the challenges posed by complex cases, remote work, and outdated information. Its ability to extract insights from interactions and provide tailored, AI-driven solutions revolutionizes the way support teams engage with customers, leading to improved customer satisfaction and business success. Contact us Our Promise READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Phone Submit Thanks for submitting!

3d18948d-2b06-413d-a7fc-d6981500fcd2 Voice of the Customer Product Insights

3d4c18ca-4fd5-4e54-9f23-f260bd1a0741 Auto Categorization of Issues

1bd72cc8-cadf-4753-b974-efde07a3c33c Filters in AI Box

Discover how Ascendo AI transforms warranty management with AI-driven automation and insights. Reduce costs, speed up claims, and improve customer satisfaction with intelligent solutions. Warranty Agent Simplify warranty management with automation that ensures accuracy, compliance, and a better user experience Watch Demo No credit card required I 5/5 Ratings I SOC 2 certified Register a product for warranty Look-up warranty terms File a warranty claim Request a return material authorization Review status of their warranty Enable Your Customers or Dealers to Chris Dickerson VP Service Planning and Logistics Optimized Inventory, Improved SLA We are able to achieve a 95% SLA with hardly any firefighting. We proactively manage and optimize the inventory of 5,000 unique spare parts across 300 depots. Payam Karbassi Global Service Segment Leader MUST HAVE solution for customer support Easy to setup and configure. The game-plan for remote as well as field support prediction results are right-on. Ascendo AI provides excellent support for initial setup and on-going collaboration. We needed an advanced tool to realize labor and material cost savings while maintaining enhanced experience for customers and partners. We are on the path to realize improved benefits across our product portfolio. Kevin Yang Senior Data Scientist Superb models that provides results With Ascendo AI, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback. Ascendo AI helps us to predict patient churn so we can proactively address to improve patient treatment and therapy. Being proactive will enable us to stay as a market leader. Viktor Kehayov VP, Product Engineering SAP FSM Leveraging Enterprise Data: Our SAP FSM with Ascendo AI Our SAP AI-driven FSM solution, alongside partner offering Ascendo AI, is well-equipped for finding reliable solutions using existing data in SAP and other knowledge content. Brenda Guardado Senior Director Customer Success Innovative product offerings and amazing support The Ascendo AI team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided. Ascendo AI has an amazing product offering that integrates well with shared Slack channels and empowers our team to seamlessly support customers effectively and accurately. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution Must have solution finder tool for Field Service Ascendo AI is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Ascendo ai is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Alexandra Pham Senior Customer Success Manager Ascendo AI is a must have for CX! Ascendo AI made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo AI helps learn from the interactions. Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Brenda Bernal Vice President AI-Driven Solutions and Knowledge Creation Ascendo AI solves 88% of customer issues immediately and for the rest, guides us by helping to create knowledge. Atad Bronstein Director of Customer Success Transforming Knowledge Dynamics Anjuna’s Product Support team uses Ascendo AI to quickly assimilate knowledge and rapidly resolve new support requests across a variety of customer deployment environments. Our products are highly-technical and always-evolving, and Ascendo AI helped us achieve and even overachieve Support KPIs such as: reducing Time-To-Resolution and increasing the number of Resolution-In-First-Touch. John Heald Global VP, SAP CX SAP and Ascendo AI Partner to Enhance Customer Support Happy to celebrate this news about having Ascendo.ai on our SAP Store. Looking forward to working with them and our great customers, empowering resolution at every point and channel of service. Stacy McQuestion Sr. Logistics Analyst Absolute must for managing customer support SLA Ascendo AI is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo AI helps us to take proactive actions. Infinera products are used in mission-critical environments, and it is crucial to provide top-notch customer service while optimizing for cost. Ascendo AI helps us to do just that. Kiet Dam LCS Service VCP & Product Quality Leader Ascendo AI is transforming field service team delivery The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based on previous service records. We are trying to improve labor and parts efficiencies along with reducing customer downtime. We have realized labor and material savings year over year. Deovrat Vibhandik Lead Engineer Service Engineering Best Predictor tool for support and troubleshooting for Field Engineers Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix. Ease of troubleshooting and clear gameplan for our field engineers to solve customer issues. We are getting benefits on both labor and material cost. Matt Mitchell Technical Support Principal Engineer From Reactive to Proactive: Ascendo AI Revolutionized Support Ascendo AI has transformed the battleground of technical support, turning what was once a two-week reactive struggle into a one-day proactive plan, ensuring the right solutions (activity and part) are in place before they're needed. Ahmad Azlan Isa Country Senior Engineer Search Resolution Feedback Ascendo AI is helping resolve GE customer devices and systems problems. I appreciate the search engine, which organizes products into distinct groups. Chandrasekar Elongovan Senior Quality Manager Technical Service APAC Deeper insights on the field usage of our equipment We have complex medical devices and we perform varying types of preventative maintenance (PM). Ascendo AI brought out the insights into the cause and effect of such PMs and the trending issues using inference models. These insights are helping us to make proactive steps in the way we provide services. With the recommendation from Ascendo AI we are able to proactively determine PM offerings. James Fitts Director of Service Planning Perfect Solution for Reverse Logistics Spare parts Support Ascendo was Flexible to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation. We are able to predict how much parts we need, where we need it, in time to meet our SLA. With our current Supply Chain Constraints, Planning moves to the forefront of our customer experience. Amitkumar Parihar Customer Success Manager Easy to use and clear prediction results. It is user friendly Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo AI self learning engine provides best results for customer support team. We introduced new products and also support legacy products, it is so much easier to use Ascendo for new users to ramp up with products. Using Ascendo AI is like Google search for customer support. Amy Waranauskas Service Product Line Manager Easy to use reliable platform with a robust roadmap Ascendo AI has collaboratively worked with us, meeting with us every week to discuss status and collaborate on new ideas. The use case I am involved in is a spares planning application including predictive algorithms. The Ascendo AI application has contributed to significant improvements in SLA compliance for these services. Chuck Kellen Associate Director of Continuous Improvement Blown away! We were up and running in an hour! EDF has been looking to drive consistency, quality, uptime and productivity across its global Field Service team. Ascendo AI agents had the capability to pull data from within SAP and outside. We were able to set up the initial deployment in less than an hour and start using Ascendo Agents. We are "blown away" by the way Ascendo AI is able to comprehend and provide Generative AI solutions with clear steps. Industry leaders soar with Ascendo.AI it’s your turn to elevate with AI and communications. Trusted by Awards & Achievements We rely on the power of data, and so can you. All G2 ratings Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Cedric Prevost Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa at GE Healthcare Your CRM’s Built-In Privacy Guardian Sensitive customer data slipping into the wrong view? Ascendo AI’s Privacy Filter Module acts fast: obfuscate emails in leads, anonymize names in tickets, hide credit cards in invoices, and redact IPs in logs—automatically. Compliance simplified, risks minimized, trust maximized. Privacy shouldn’t be a chore. Get started with Ascendo Today Contact Us

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