Speaker: Anita Ganti Maximizing ROI with AI in Customer Support Team A Guide for Heads of Support Speaker: Anita Ganti April 10, 2024 Previous Item Next Item This video is a must-watch for Heads of Support in medium to large enterprises considering AI tools. Discover expert insights from tech executive Anita on maximizing return on investment (ROI) with AI tools. Anita, with extensive experience in various technology companies, shares invaluable tips for evaluating AI tools, securing funding, and ensuring project success. The key takeaways include: Understanding ROI is critical: Quantify the potential risks and costs associated with AI adoption. Focus on specific use cases: Identify areas where AI can deliver the most value for your support team. Transparency is key: Be upfront about costs, risks, and timelines when presenting to stakeholders. Maintain strong relationships: Build trust with vendors and stakeholders to ensure continued buy-in. By following these steps, you can ensure a successful AI implementation that improves your support operations and delivers a strong return on investment. Anita emphasizes the importance of building strong relationships and handling challenges effectively for project success. Don't miss out on these valuable insights for maximizing ROI on AI tools in your organization. About Speaker : Anita Ganti , an Executive and Independent Board Member at Technology Companies, possesses unparalleled expertise in maximizing Return on Investment (ROI). She served as senior vice president of product engineering services at Wipro Limited, a leading global information technology, consulting, and business process services company. Previously, she held roles as vice president of global technology at Flex Ltd. and Business Unit General Manager at Texas Instruments. Currently serving on the boards of directors of Power Integrations, Inc., Exro Technologies, Inc., and Silvaco, Inc., Anita combines her extensive experience with an MBA (Finance Major) from The Wharton School and an MSEE from Virginia Tech to deliver exceptional value to organizations.

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Speaker: Maureen Azzato Discover how AI is revolutionizing the future of field service with Maureen Azzato Speaker: Maureen Azzato April 2, 2025 Previous Item Next Item This episode of the Ascendo AI Experience Dialogue Podcast explores the transformative role of AI in field service operations, focusing on how service leaders can leverage AI to drive profitability, efficiency, and customer-centric solutions. Maureen Azzato, Producer of Field Service USA, discusses the evolving trends in service management, the integration of AI across the service lifecycle, and the innovative AI Advisory Lab, a hands-on forum for practitioners to engage with technical experts and real-world use cases. Key takeaways include the shift from internal AI optimization to customer-facing solutions, the importance of starting with targeted AI use cases, and the growing recognition of service teams as profit centers. About the Speaker: Maureen Azzato is the Portfolio Director at Worldwide Business Research and the Producer of Field Service USA, where she designs industry-leading programs based on deep research and practitioner insights. With years of experience curating events for service leaders, she is a driving force in advancing AI adoption and innovation in the field service sector.

Ascendo AI career oppurtunity for Digital MarketerPart Time Position Digital Marketer Location Remote Employment Type Part Time Job Description Collaborate with team members to execute sales and marketing campaigns, leading brainstorming sessions to execute marketing plans for internal and external projects Help gather, analyze and present the brand, competitor insights, trends, and data Contribute to other lead generation and customer-acquisition activities, such as sales enablement, media promotion, networking, trade shows, and events Coordinate public relations and outreach initiatives, including press release distribution, awards, company announcements, and speaker proposals Measure and report the performance of marketing campaigns, gain insight, and assess against goals Objectives of this Role Lead the marketing team for the implementation of effective marketing programs that achieve company and client objectives Assist in the execution of a variety of marketing initiatives that drive brand awareness, trial, and distribution, including the day-to-day execution of marketing campaigns, promotions, and sales support Support the development and execution of sales and marketing materials, adapting scopes, timelines, and deliverables as needed for maximum benefit Build skill sets and engage in ongoing education for the company Skills and Qualifications Bachelor’s degree in Art, Marketing, Business, or a related field 1+ years experience with marketing, sales, or advertising Hands-on experience developing campaigns and promotions Proven success in a fast-paced environment, working with a team and individually Exceptional oral and written communication skills, and presentation ability If interested, Email your resume with LinkedIn profile to apply@ascendo.ai

Infinera's Spare Parts Management Success Story Infinera, a leading provider of intelligent transport network solutions, faced significant challenges in managing its Spare Parts Management Service amid supply chain disruptions and increasing customer demands. With over 300 depots and 5,000 unique parts to manage under various service level agreements (SLAs), the traditional manual processes were proving inefficient and error-prone. To address these challenges, Infinera partnered with Ascendo.AI, leveraging its AI-powered platform to enhance spare parts management. This innovative solution provided proactive stocking recommendations, real-time inventory integration, risk alerts for potential stockouts, and customizable rules for managing installed base changes. As a result of implementing Ascendo.AI, Infinera achieved over 95% SLA commitment across its customer base while significantly improving operational efficiency. The transition to real-time dashboards allowed for better visibility into spare parts management, enabling data-driven decision-making and streamlined processes. This case study illustrates how Infinera successfully transformed its spare parts management through AI integration, enhancing service delivery and customer satisfaction in a rapidly evolving market. Ready to learn more? Contact Us

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Speaker - Ramki Pitchuiyer ChatGPT and the future of Customer Support Speaker - Ramki Pitchuiyer December 20, 2022 Previous Item Next Item There is excitement on many tech and business channels on ChatGPT from Open.AI. We have been following Open.AI and GPT-3 for some time. We have discussed the technology and explored its impact on the customer support experience space, possible limitations, and opportunities. We brought up many more informative points, to learn more Join Ascendo AI for this Experience Dialogue on ChatGPT and the future of Customer Support. At the end of each dialogue, we want you and our audience to leave with valuable insights and approaches that you can try at your workplace - and continue the discourse in our social media channels! Introduction to the speaker. Ramki Pitchuiyer is the Co-Founder and CTO at Ascendo.AI. Ramki comes with a deep data science and support background. He ran managed services for Oracle Cloud, created a proactive support platform for NetApp’s multi-billion dollar business and is respected for his mathematical and business thinking in data science. At Ascendo, his mission is to give meaning to each and every customer interaction, and elevate the experience of customers and support agents. About Ascendo Ascendo is addressing optimization of Support Operations within enterprises so that they can serve their customers better, optimize workflow for their agents and provide dashboards for insights on risk, churn analysis and visibility for the senior managers. We are revolutionizing SupportOps in the same way that DevOps and RevOps have transformed other areas of business. In the last 3 years we have created a G2 category and are ranked #1 in user satisfaction.

Speaker: Jonathan Shroyer Turning Customer Service into Profit Centre Speaker: Jonathan Shroyer January 19, 2023 Previous Item Next Item Jonathan Shroyer is the Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc. With more than 20 years of industrial experience, Jonathan has been a part of companies like Microsoft, Monster Worldwide and led customer support and success at Postmates, Autodesk, Kabam, and Forte Labs, and has co-founded Officium Labs. He is currently revolutionizing customer experience in the gaming industry by using his CX Maturity Model, which has been successfully implemented at Arise. Ascendo is addressing the optimization of Support Operations within enterprises so that they can serve their customers better, optimize workflow for their agents and provide dashboards for insights on risk, churn analysis, and visibility for the senior managers. We are revolutionizing SupportOps in the same way that DevOps and RevOps have transformed other areas of business. In the last 3 years, we have created a G2 category and are ranked #1 in user satisfaction. Customer service is still viewed as a cost center and with the increasing and ever-changing customer demands, this perception is further strengthened. However, when utilized correctly, customer service could be one of your biggest revenue generators.

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Ascendo AI career oppurtunity for Product DesignerIntern / Full time Fresher Position Product Designer Location Remote, United States Employment Type Intern / Full time Fresher Job Description Design, build, and deliver high-quality UX. Create storyboards, wireframes, high-fidelity designs, and interactive prototypes to guide design and development. Work with the product team and actively contribute to the product development process Define the user experience processes and design standards Develop and maintain a strong design language in line with the brand’s ideology Establishing user testing criteria and improving designs based on feedback Create and maintain documentation for the design system and other assets required for developing the product Objectives of this Role As part of our growing digital team, we are looking for a talented Product Designer. If you are : Creative and don’t stop with the first solution Bold and go out of our way to innovate Curious to learn and grow with the team We think you would be the perfect fit Skills and Qualifications Experience and passion designing for the low/no code app building space or for enterprise customers and/or developers or Automation/Integration/Connector space. Excellent communication (written and verbal) and interpersonal skills. Demonstrated experience with the full range of product design, interaction design, and visual design. Experience with web and mobile application design. Understanding of the trade-offs involved in design tools and techniques. Attention to detail especially to tiny interaction details that delight users. Passionate about joining a small team and building a company. Knowledge of HTML and CSS If interested, Email your resume with LinkedIn profile to apply@ascendo.ai