Support Agents in a Box We at Ascendo Believe in Resolution instead of Deflection Resolution instead of opening a ticket Resolution before Escalation Unavoidable Three V's With inconsistent similarities between large amounts of incoming data along with the frequency of product updates, support teams deal with exponential complexity to process and unearth trends in data. Organizations want to get real-time customer pulse as support experience becomes critical to revenue growth. Knowledge first AI brings in Volume, Velocity and Variety of data together to drive Consistency Quality Performance Safety and Scale to your teams. 01 V olume 02 V elocity 03 V ariety Read full white paper > Ready to Deploy Knowledge Mapping is one of the magical ways in which our human brain works. Here, at Ascendo, we want to provide our customers with the best experience. For that, we keep it very simple and easy for them to use Ascendo’s components, dive deeper into them, and observe their data. Ascendo takes you on a journey to find out what you have been missing! For very raw data, Ascendo generates information, which in turn is converted to knowledge. This knowledge comes in the form of problems, symptoms, rootcause, and solutions. And this knowledge comes to you in the simplest of forms. All you have to do is swing the magic wand and get all the insights that can make your experience with your end-customers fantastic. See How> 01 Cognitive Intelligence 02 Conversational Intelligence 03 Agent Guides 04 Leader Patterns Built-in Intelligence What We Do Predict, Prevent, Resolve, Precise No more guess work on what the intent, relevance, sentiment and context is in every interaction. Significantly increase efficiency from day 1. Learn More Establish Connection Ascendo establishes connection with existing CRM, support data and historical service data, responses, knowledge bases, and bug database are ingested. Transforms information into multidimensional adaptive schema. Semantic Inference of data Ascendo engine organizes data to symptoms - problems - root cause and solution. Automated data pipeline, cleaning, organizing across many types of products is what Ascendo excels at. Recommendation Engine Look at the dimension of problem context, solution effectiveness, recent solutions, Provides top solution(s) for the root cause which users select amongst possible options. Symbiotic Man - Machine Built on the symbiotic Man-Machine principles to improve solutions continuously that never stops with the initial learning. Enterprise Ready 01 Security Encryption in rest; Encryption in motion; true multi-tenant; secure transfer learning; SOC 2 compliant. We have you covered! 02 Access Control Control User, Permissions, Groups, Roles, access forms down to the Business Unit and product level. Scale Onboarding. 03 RAS Reliability - Availability - Scalability - performance. We take these seriously in our so you have the peace of mind. 04 No code Truly no code deployment. Start with one product, one business unit, see ROI right in our tool from day ONE! 05 Open API Want to bring in AI functionality to your search, bot or other channels? Want more flexibility? Try our API integration. 06 Integrated Truly no code integration. If you find your system of record software not in our list, let us know. READY FOR PROACTIVE SUPPORT? Connect Now First Name Last Name Email Submit Thanks for submitting! Escalation Highlight potential Escalations so teams can be proactive Smart Backlog Manage backlog with a single click Privacy Obfuscate data to protect Personal Identifiable Information (PII) Smart Inbox Employee AI agents in one place across all interactions with your customers Training Replicate expert knowledge and use it for onboarding and continuous training Cognitive Spares Auto spares planning based on failures and parts in depot Quality Learn who the expert is for any given issue and how they triage and troubleshoot to provide quality and consistency across teams Auto Root Cause Understand root cause in real-time across your interactions Top Drivers Understand Top issues faced by customers to know what to fix in next version of the product Risk Analysis Analysis of logs to a deeper detail to understand Risk in Install Base Workflow Tie individual AI agents to system of agents that automate full workflows Resolution AI Agents Resolve issues anywhere Knowledge Intelligence Generate knowledge On the Fly Cognitive Routing Route to the right person at the right time

Smart Backlog Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Top Call Drivers As the volume of data increases, the complexity of the issues also goes higher exponentially. This leads to the immediate need of not just tracking issues, but also keeping an eye on how issues are changing over time, which issues are causing continuous customer dissatisfaction, what latent factors are causing issues to go up/down and which ones are completely new or unseen. With Ascendo’s AI Engine, the above challenge, which takes almost 17.2 hours a week on an average for an agent, becomes a click of a button! Auto-triage Dealing with the continuous flurry of new issues in the form of tickets is always a challenge. Ascendo surmounts this by providing you a smart backlog for your tickets that entails not only actions to prioritize, sort and keep track of your tickets but also predictions to automatically group similar tickets together and solutions to resolve them, then and there. Ascendo performs contextual clustering on your tickets and groups them into similar buckets. From here, not only can you see the number of tickets for each type of issue, but also take actions on these tickets from within Ascendo itself. Ascendo also provides predictive solutions based on the history of your tickets, contextual information and hidden intent. This knowledge can then also be applied to existing tickets in the form of responses, that are generated by Ascendo using the predictive results. 01 Understanding the Problem While it is incredibly difficult to deal with the high volume, velocity and variety of data, Ascendo has created algorithms that can help you understand the data deeply. Utilizing the state of the art NLP and ML models, we are able to generate data insights and provide relevant solutions at the same time. 02 Recommendation Engine Ascendo uses its custom advanced ranking system to choose the most valuable and relevant solutions for the problem searched. To set the right relevance, our ranking system also keeps track of any human feedback and other features such as solution’s recency, expert technicians and the number of clicks. 03 Autonomous Along with understanding keyword importance, Ascendo AI Engine uses Advanced Transformers and Attention networks to depict the text in the vector space. With the Attention mechanism and Positional Encoding, Ascendo is able to find context for any position within the sentence. 04 Categories & Sub Categories Ascendo AI engine is able to inspect the incoming issues to find the related symptoms, problem categories and problem subcategories. This gives knowledge to the agents, which otherwise goes undetected. Consequently, the agents can take the right actions and result in fewer escalations. 05 A Guide for Agents Gone are the days when agents had to do everything by themselves. Ascendo provides an always available guide to agents that intelligently pilots the agents towards the right solutions, actions, and the right game plan. 06 Resolve with Minimal Bias No matter how careful you are, where your ticket ends up always involves a bias. With Ascendo’s AI, you need not worry any more, as it removes the undetected subjectivity that often comes into play when a ticket is being routed to the right assignee. Get started with Ascendo Today Contact Us

01 Predictive trend and status of the Install Base Operations leaders can assess the risk of the install base by product, region, risk level and other parameters. Get predictions on potential risk level to prepare for proactive measures. 02 Understand the risk of the entire install base Imagine Customer success and support teams being able to look at the flight data recorder type of data from their install base and figuring potential issues that may disrupt customer operations in the future thereby avoiding customer escalations and associated costs. 03 Understand the reasoning behind the risk Imagine knowing the possible causes of the problems before they happen. Gives ample time to pull the resources, both personnel and materials, to take proactive actions. No more unnecessary expenses, and wastages. Instead, delighted customers knowing they are taken care of without having to worry. CONTACT US > Risk Analysis Get started to transform Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Ready to learn more? Contact Us

How It Works Step 1 Reduce Churn Product evolving fast? With Ascendo, you can detect new issues in real-time to avoid escalations and for concrete product feedback. Step 2 Superior Support Experience Put customer in the middle and drive actions around what is best for the customer. Step 3 Real-Time pulse of the Customer Let real time trends and patterns drive decisions in your Support Operations. Predictive Alerts to match with outcomes that show what knobs to tweak to improve efficiency in Support Operations. Predictive Top Drivers Drive product to where it matters most. Assess patterns to make more informed decisions on staffing, knowledge and scale of your team. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Auto Categorization streamlines data organization effortlessly, enhancing efficiency and accuracy. Context-Rich Interface a user-friendly experience enriched with pertinent information. Accurate Analysis provides precise insights for informed decision-making Summarization condenses complex content into concise, informative highlights. Top Drivers Ready to learn more? Contact Us

How It Works Step 1 Analyze the impact for changes Planners can quickly get the entire shortage and surplus impact at any point in time. Ascendo provides the requirements of part by depot along with opportunity for substitution, cost impact, gaps, and additional needs at regional and global hubs. Step 2 Address shortage based on priority Knowing the potential risk and the level of risk allows planners to either move parts from one location to another or find the supplies to solve potential customer risks. Fully transition to proactive support! Step 3 Understand the SLA coverage and risks Logistics operations leaders can understand the potential SLA coverage risk by customer, product, depot, regions. They can guide their planners to take actions to solve coverage issues based on customer and business impact. Context Support teams that need to have spare parts face a unique challenge of needing to stock spare parts in one or more locations (depots) in order to satisfy support contract commitments they have with customers. Depending on the mission critical nature of the products, they may be offering various service levels such as 4 hour replacement, 8 hour replacement or Next Business Day (NBD). Given their customers are geographically dispersed, support teams may have to stock spares parts in more than one distribution center and depots. For global companies, they may also take into consideration specific country custom rules when deciding the location and quantity of their spare parts. Ascendo is able to use information such as the field failure characteristics, customer install base growth trend, specific consumption pattern at depot-part level, and type of support contracts, and recommend the spare parts stocking requirements. Using Ascendo, the logistics team can optimize their spares plan in a much more effective way. In conjunction with the support teams’s ERP system, planners are able to use Ascendo recommendations to determine their reorder point (ROP) at the spare part-location level. Ascendo's prediction logic provides customer SLA risk that logistics team leaders are able to use to take proactive actions. Furthermore, Ascendo can detect the change in install base movement and change in third party logistics team locations to provide proactive alerts for the logistics team to better plan their spare parts move as well as procurement. Cognitive Spares Understand the field failure characteristics, customer install base growth trend, consumption pattern at depot-part level, type of support contracts, and supply chain constraints to recommend spare parts stocking requirements. Watch Demo 5/5 Ratings Soc 2 certified No Credit card required I I Ready to learn more? Contact Us

Knowledge Intelligence Provide your experts at all times and all channels with virtual agent. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Let's Begin Become a Super Agent It’s time to give up all the manual work, starting from understanding problems, to managing knowledge, to recommending solutions. Learn More Establish Connections No need to keep jumping between your CRM systems looking for relevant information. Easily connect to multiple CRMs and other data sources using Ascendo’s simple no-code integrations and observe the solutions ranked all together, at one place. Translate Abstract data to Knowledge Unstructured tribal data becomes knowledge only when you know where it can be used and applied. With Ascendo’s AI Engine, it becomes easier to understand how solutions can be applied to problems, and how solutions and problems correlate among themselves so that the relevant solutions can become your knowledge stack. Understand the Gaps It isn’t hard anymore to know where the gaps are! Ascendo’s Auto Categorization and Top Call Drivers help you understand how issues change over time, which ones are prevailing issues and for which ones you need solutions to cover the gaps. Fill in the Gaps Do not wait for someone to create knowledge for you. Utilize Ascendo Data Enrichment to enhance your knowledge each time new issues are detected and fill in the open gaps. Ascendo readily learns from this knowledge and makes it prediction ready, on the fly. Update your Knowledge Static Knowledge is never enough in a world of endless possibilities. Using Ascendo’s modules, easily update and enhance knowledge articles whenever necessary. Or simply wait for Ascendo to find out when is the best time to do so! Become a Smart Leader Understand what data sources are most important in decision making. Recognize Valuable Knowledge It is immensely important to know what type of knowledge is more helpful to assign resources across your knowledge management. Ascendo brings relevance from over all the available data sources, and provides a high level observability over how your solutions are distributed. Observe Constructive Insights Discover Insights from various knowledge sources and when customers are interacting. Ascendo provides the most meaningful insights on its leaderboard that help you make impactful decisions. Optimize Time Utilization Save multiple man hours that were being spent to create knowledge content after numerous internal discussions. With Ascendo, easily figure out what are the most important knowledge sources, solutions, and actions that are necessary to be in effect. Calculate CSAT and Savings Determine how knowledge inclusion affects customer satisfaction scores and savings. Dive deeper into issues, solutions, gaps, knowledge and top drivers that can have a powerful impact to increase savings and CSAT scores. Learn More Get started with Ascendo Today Contact us

OMNI CHANNEL SELF SERVICE Measure Quality of Resolution Mimic talking to an expert in every virtual reaction Meet your Customer in any channel Scale your team at any point of your customer journey Customer Feedback Learning Keep improving with every feedback Measure customer support experience from all channels Do way more with fewer agents Enhanced Self Service Resolve issues, learn from issues, build the ability to augment human agents. Scale your workforce. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I WE DO IT FOR YOU 01 Virtual Agent It has never been easier to resolve complex issues before. Ascendo provides intelligent predictions based on your queries and guides you towards the resolution efficiently. Now, reach out to more customers through multiple channels right from where conversations begin. Easily provide end customers with a human-like AI Bot or have smart search enabled on your websites, always available to self-serve without any human assistance. Ascendo also spreads its wings on direct channels like Slack and Whatsapp making the process more interactive, accessible and faster than ever before. With primary predictions and actionable secondary predictions, we aim to decrease your resolution time and increase your productive outcomes. 02 Fully Automatic Ascendo is a fully automatic no-code solution to enhance your self service. Integrate Ascendo models with multiple support channels such as conversational Bots, Slack and WhatsApp with minimal efforts. No issues go unattended with Ascendo. We keep track of all the new issues that are fed into Ascendo’s Intelligence engine. The AI engine always keeps learning from every user interaction automatically, and updates the solution stack with smarter solutions over time. Ascendo also guides users right from the beginning to the very end of the resolution process, making it a lot easier to find the needle in the haystack. 03 Immediate ROI Ascendo provides an opportunity to turn the high volume of complex data to your advantage and make a greater impact. With reduction in number of escalations, reduction in problem to solution time and increase in overall productivity of the agents, you recognize ROI from day 1. Ascendo gets the most out of support interactions, and increases your customer’s satisfaction to greater levels. Ascendo provides recognized ROI in the product so you can align your costs with true value from using Ascendo. 04 Self-Learning Engine One of the biggest challenges in the customer support process is to keep up with the ever-changing and evolving problem and solution stack. Ascendo bravely deals with it, thanks to its self-learning engine. Our self learning engine is backed by state of the art NLU algorithms with hybrid Machine Learning models working in parallel. Our models learn from every single customer interaction, from all the data sources and various support channels. This allows Ascendo to categorize your issues, detect new issues, look up for existing solutions and enhance the solutions with more relevant knowledge. Now your agents are always up to date with the latest information. 05 Automatic Entitlement Ascendo’s engine understands the respective entitlements for customers, throughout the support journey, starting right from the very beginning when the interaction is initiated to the resolution of the issue. Ascendo’s entitlements are spread across customer’s support channels, the type of customers, total term, and purchases. Ascendo automatically keeps track of these entitlements and also helps the agents to be on track. Now you don’t have to spend additional time to manage entitlements and utilize Ascendo's ability to do the job faster and more efficiently. Get started with Ascendo Today Contact us

Auto Root Cause Categorize customer interactions by Root Cause, Sub Root Cause and Symptoms autonomously. Watch Demo 5/5 Ratings SOC 2 certified No credit card required I I Naming Categories and Sub-Categories Simple Nouns or phrases are not enough to name categories and sub-categories. This is a challenge with the traditional way of triaging category and sub-category. The process requires algorithms to consider word frequencies, probabilistic importance and contextual importance. This methodology gives us a way to be consistent and standardizes the way to define problems to operate in autonomous mode. We have also seen that an external “source of truth” can be created by experts in a different system of record. Ascendo is also able to connect to this external system of records and drive predictions in semi-autonomous mode. We find this scenario is popular with customers who have a very large install base, extensive categorization and are looking to drive consistency in agent quality. Manages Your Knowledge I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you. This is a great space to write a long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are. 01 Understanding the Problem I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. 02 Recommendation Engine I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. 03 What is behind the engine? I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. 04 Categories & SubCategories I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. 05 A Classic Example I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. 06 Conclusion I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Every interaction data is automatically categorized and indexed without bias. Every interaction data is automatically categorized and indexed without bias. Every interaction data is automatically categorized and indexed without bias. Every interaction data is automatically categorized and indexed without bias. Every interaction data is automatically categorized and indexed without bias. Every interaction data is automatically categorized and indexed without bias. Support with Ascendo Support without Ascendo V s The list of problems keeps expanding as product expands . Thousands of historical data points are needed. Each data point needs to be filled in with expert knowledge and accurately defined. Inaccurate learning. Even for a small support team, about 17.5 hours per week is being spent on manually classifying problems. Possibility of multiple unknown issues. Multiple people talk about the same issue differently! Mapping new problems with the existing list of problems causes inaccurate classes of category assignment. Manual work hurts getting Voice of the customer feedback into product in a timely manner. Not understanding issues in real time is an impediment to provide proactive support. As product expands, new categories are automatically created. Every interaction data is automatically categorized and indexed without bias. Every agent is an expert so escalations and onboarding goes down. Consistent learning. Realtime categorization is right at your fingertips. No surprises with unknown issues. Consistency in how issues are discussed across the teams. New problems are mapped on its own. Real time Voice of the customer feedback into product. It is not just support is fully proactive but support operations is fully proactive. Get started with Ascendo Today Contact Us

Watch Video Overview Video Ascendo AI: Revolutionize Customer Support with Generative AI Read Now New Research Paper Agentic AI: A Paradigm Shift in Generative AI Read Now New Blog Post Transform Field Service with Knowledge First Agentic AI Platform 01 Support Engineers Ascendo helps agents solve issues, detect anomalies, provide knowledge intelligence, manage backlog, and makes spare planning smart. Ascendo is the expert in every agent's back pocket. Learn more 02 End Customers Ascendo provides a no-code, out-of-the-box, fully autonomous, or semi-autonomous self-service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Learn more 03 Support Leaders What will you do when you have visibility across people, products, and customers? Identify patterns, trends, anomalies, and risks in your install base. Get insights, operational metrics, and actions to improve Support, Employee and Customer Experience. Learn more AI Agents Meet Us At TSIA Stop by Booth #K7 Subscribe to our Newsletter Give your teams and leadership complete visibility into all customer interactions, quality, and Voice of Customer. Know for sure what is actually coming out of your customer journey in real time. Thanks for subscribing! Enter Your Email Subscribe 1.59 Average Accuracy Top two predictions are correct across all usecases and complexity. 161 Languages using Ascendo 1Million New Knowledge Created 9906 Products supported by Ascendo 2025 Vision: The Role of Multimodal and Agentic AI in Technical Support In the evolving landscape of artificial intelligence, multimodal AI is emerging as a pivotal innovation, transforming how businesses... Scaling Technical Support Smarter: Anjuna Security’s AI-Driven Success Story In the dynamic world of cloud security, delivering cutting-edge solutions isn’t enough—technical support must match the pace of... Our Blog Here is your go-to guide on what's latest and greatest in delivering superior customer service with the power of artificial intelligence. Catch some invaluable industry insights, and take them forward on your social media channels! Explore Our Pricing We believes that everyone deserves the best Support Experience plan that suits their unique needs and objectives. With our variety of plans, you can rest assured that you will find the perfect one for you. Let us help you achieve your goals and take your support experience to the next level. Read More Start proactive support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Give a solid foundation to your knowledge and practices. Starter Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service. Growth Supercharge your pipeline with the most comprehensive buyer intent signals to your profile, your category, sub-categories, and competitive insights to increase market presence and maximize the volume of in-market buyers to engage. Pay As You Go Supercharge your support with the most comprehensive customer signals for your product category, sub-categories, and predictive insights. Increase agent productivity and maximize self service. Enterprise Events Empower Yourself to become a Champion for Customer-Centric Initiatives We bring short but impactful sessions that equips customer support professionals with the knowledge and tools to excel. Our events also are community oriented and modeled like a working session. This ensures attendees leave every event with actionable next steps, guidance, and a sense of community. Learn More Technical Support and Field Service AI Agents Your AI coworker to execute workflows in complex support and service Watch Demo Sign up for free No Credit Card Required SOC 2 Certified 5/5 Ratings Problem Context Escalation Risk Issue Impact Sentiment User Intent Churn Risk Product Feedback Sentiment Actions Resolution Actions User Sentiment Transform Support Operations Fully Integrated to your existing systems of record and your systems of engagement for data engineering, pipeline, context, expertise and relevance. All out of the box, so you can see value from Day 1. Integrations "Ascendo has collaboratively worked with us with Infinera, meeting with us every week to discuss status and collaborate on new ideas." Services Product Line Manager G2 Ratings and Reviews We rely on the power of social data, and so can you. All G2 ratings Step 3 AI Support Experience Future of support for customer facing teams and leaders Learn more Technology Step 1 Escalation Management Get started to transform Support from reactive to proactive Learn more Step 2 Behind Ascendo Engine Why Ascendo model predictions are more precise and accurate? Learn more Align Support with the Customer Journey With multiple systems and sources, problem identification and solutions take time and the quality of support varies dramatically among support agents. Your support team can now effortlessly deal with Cases, Bugs, Procedures, Contracts, Tech Notes, Bulletins, Crash Dumps, Community, and Escalations. Contact us Trusted by "Testimonials"

Knowledge Intelligence with Ascendo AI